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Original topic:

Galaxy Watch4 Classic burning my wrist

(Topic created on: 02-06-2022 03:05 PM)
Aaron Madrigal
Apprentice
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Wearables

Its been about 6 months since I bought the  Galaxy Watch4 and I noticed some redness where the sensor is placed.

I read it could be the strap material, which I found it odd, since I had already another Galaxy Watch and the strap did not cause any rash; anyway I decided to buy a steel strap and give it another try.

The redness continued...and now I am seeing a lot of customers with the same problem.

The Galaxy Watch4 Classic have burnt in 4 different locations of my wrist and I need a solution.

Thanks

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7 REPLIES 7
AndrewL
Moderator
Moderator
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Wearables

@Aaron Madrigal: I'm really sorry to hear that you have experienced this issue with your Galaxy Watch 4. If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

Alternatively, please reach out to our Help Desk directly via the link below, and an advisor will be on hand to assist you further. 

https://www.samsung.com/uk/support/contact/

0 Likes
GoanGeek
Big Cheese
Options
Wearables
Couple of things.

1. You could be wearing it to tight.
May be loosen it a bit

2. If you sweat a lot it's advisable to clean your wrist and the back of the watch now and then.

Happy Days.
0 Likes
Aaron Madrigal
Apprentice
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Wearables

Thanks for your feedback.

Is not tight a lot, actually is very loose as for SpO2 it will have to move a bit from the wrist.

And I do no sweat a lot.

The issue is caused by the sensor burning.

potatodog12334
Journeyman
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Wearables
Sensor getting hot
0 Likes
GoanGeek
Big Cheese
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Wearables
Wow. That's not good then.
I personally use Huawei gt2 and quite love it.
Aaron Madrigal
Apprentice
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Wearables

Thanks for the recommendation, I may switch over if this not get fixed by Samsung.

0 Likes
Obsydian
Helping Hand
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Wearables
I have used Samsung and other smart watches for probably 10 years, mostly wearing them 24/7 unless charging, cleaning, etc.. but since the most recent firmware updates I also now have a skin reaction.

I am meticulous in cleaning my watch and have now resorted to turning off HR, SP02, stress detection to see if it is the sensor.