Galaxy watch ultra - LTE issues

[Splyza]

Hi all,

I purhcased a GWU yesterday with a esim plan for LTE connection.

When connected to bluetooth, it runs amazing but when I turn off bluetooth, I can send a text but its delayed in getting to the receiver - if they reply, I do get it but ages later - no notification and only if I check the messages app. 

I cannot make or receive calls - if i ty to make a call it says call ended straight away.

My provider has tested my network and can see the sim is connected, they've confirmed it is not a location issue as the network is excellent in my location and my mobile is full bars and works perfectly.

Does anyone know what I can try? my provider has sent it off for investigation.

[Easty]

Turn mobile data off then back on

[Splyza]

Tried that, it's almost like something is blocking the watch from making calls, the second I press the green phone to make a call, it just says call ended.

[Easty]

Sounds like esim isn't properly connected , I had that with watch 5 pro , trying to remember what I did

[Splyza]

I've done a factory reset and also had EE removed the esim and add it back on

[Easty]

When you go in watch settings and mobile plan is it turned on and showing as connected ?

[Splyza]

Yeah looks the same as yours except it says EE but there's no numbers after mine

[Easty]

I take it your nowhere near your phone when trying to use watch ? It'll connect via WiFi as well if you're indoors .
Try turning phone off , then try watch

[Splyza]

Tried it just now, no joy - I spoke to samsung support and they said it shouldn't be happening, so I'm going to ask EE to replace it tomorrow.

[rypw]

I had an issue on my watch 5 pro with EE and it took a few phone calls for them to sort it, the last person I spoke to seemed to know what the issue was straight away and I'm sure it was something to do with the esim still being registered to my previous watch even though I had deregistered it, I'm expecting the watch ultra by the 26th and it occurred to me the other day that I hope I haven't got to go through all the messing about again