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Original topic:

Galaxy watch overheating and shutting down

(Topic created on: 01-06-2021 11:56 PM)
Yorkie09
First Poster
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Wearables

Galaxy watch 2 today suddenly stared overheating and almost burnt my wrist. Watch showed overheating symbol and shut down. Restarted several times but same result. Battery drained very quickly. Have reset watch twice and reinstalled app on my S8 but still overheating.

There appears to be no fix, despite Samsung being aware of this problem for some time now, and not recalling or repairing faulty devices.

i have used this watch now for 18 months and love it, but Samsung are about to loose yet another faithful customer unless they come up with a fix. Not be buying another Galaxy product.

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2 REPLIES 2
xSteveuk
Helping Hand
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Wearables
Hi
Not sure if your watch is black with a black wrist band like mine with the Hot weather my watch tends to get hot as we know black absorbs the heat so something to wary of.

20210602_075854_934.jpg
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StephK1
Moderator
Moderator
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Wearables

Sorry to hear about this issue with your watch, @Yorkie09. If it has been reset and continues to heat up, it would be best to get this inspected by an engineer. You can arrange this by getting in touch via our Social Media channels or over the phone on 0333 000 0333. If the watch does become too hot to hold, please get in touch as soon as possible. 

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