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Galaxy Watch not measuring Heart rate

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Apprentice

I have the new Galaxy watch, received on 7th September and after 1 recorded exercise the heart rate monitor is flatlining after 10 minutes. 

 

First walk

Screenshot_20180913-113612_Samsung Health.jpg

 

 

First run below

 

Screenshot_20180913-113603_Samsung Health.jpg

 Second recorded walk

Screenshot_20180913-113553_Samsung Health.jpg

 

 

I am annoyed as I want to keep track of my heart rate during exercise. I also wonder if this effects the calories burned if it cannot record the heart rate correctly. 

 

This appears to be a common theme for Samsung watches as my husbands S3 did the same, purchased Sept 2017, at the beginning of the year. 

429 REPLIES 429
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In Czech republic still nothing. I hope that it comes soon. What version do you have now?

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@GaryBrett wrote:
@lisafox16- You've got me excited Lisa, could this be 5 months of stress over :smiling-face:

I was excited after update and first run as well. However, from the next day on it's the same as it was - no heart rate measurements while working out. Please see pictures of a weightlifting workout and a bike ride. Screenshot_20190204-090145.jpg

 

Screenshot_20190204-085519.jpg

 

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@lisafox16 - Hmmm, not a great start :face-with-tears-of-joy:

 

Excitement over, didnt track any HR at all :face-with-rolling-eyes:

 

Screenshot_20190204-151052_Samsung Health.jpg

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@GaryBrett wrote:

@lisafox16 - Hmmm, not a great start :face-with-tears-of-joy:

 

Excitement over, didnt track any HR at all :face-with-rolling-eyes:

 

Screenshot_20190204-151052_Samsung Health.jpg


Oh great! I've had no issue's at all but doesn't look like it's fixed it then if everyone else is still having problems! 

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Not good at all.

 

I've had consistently perfect HR and GPS tracking since the update, but I've been using Gear Tracker, which is excellent, not S Health. Syncs perfectly with Strava, too:

 

http://apps.samsung.com/gear/appDetail.as?appId=ye0lz9RwAScreenshot_20190204-171614_Strava.jpg

 

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And how can this program help if the watch itself stops and does not measure HR during training?

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I have dpoken to Samsung this morning and they say my watch needs repairing. The lovely lady I spkke to said its absolutely fixable. I would love to know if anyone else has sent theirs off for repair and what the outcome was.

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My return with the answer: The fault was not found or incorrectly described 😞

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So you are left with a watch which doesn't do what its supposed to do? 

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how sad it is, but yes. 😞

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