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Watch 5 Pro. Heart rate measuring issues

(Topic created on: 16-04-2024 09:52 PM)
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smg1
Troubleshooter
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When i start a training session, the heart rate measuring is fine. Then after about 10 minutes the measuring goes up to and near maximum. But I'm no way near that.

The only way to clear this is to stop the measuring and restart the watch. After the restart I have no issues.

The things I have tried to stop this happening are.
1. Cleared Cache Partition 
2. Factory reset the watch
3. Cleaned the watch
4. Shaved my lower wrist of any hair. I do nor have ant tattoos 
5. I don't wear it too loosely or to tight, and in. the correct position

I don't know what else to try and would love to find a solution. Any ideas are very welcome. 
2 REPLIES 2
7by
Student
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Update the watch's software to the latest version. Clean the sensor area to remove dirt and sweat. Adjust the strap for a comfortable and secure fit. Ensure proper contact between the sensor area and your skin. If the issue persists, contact customer support or refer to the user manual for further assistance. 

smg1
Troubleshooter
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Thank you for you long and comprehensive reply. This is very much appreciated. I will follow all your suggestions.
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