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Watch 5 Pro. Heart rate measuring issues

(Topic created on: 16-04-2024 09:52 PM)
176 Views
smg1
Helping Hand
Options
When i start a training session, the heart rate measuring is fine. Then after about 10 minutes the measuring goes up to and near maximum. But I'm no way near that.

The only way to clear this is to stop the measuring and restart the watch. After the restart I have no issues.

The things I have tried to stop this happening are.
1. Cleared Cache Partition 
2. Factory reset the watch
3. Cleaned the watch
4. Shaved my lower wrist of any hair. I do nor have ant tattoos 
5. I don't wear it too loosely or to tight, and in. the correct position

I don't know what else to try and would love to find a solution. Any ideas are very welcome. 
3 REPLIES 3
7by24info1
Student
Options

Update the watch's software to the latest version. Clean the sensor area to remove dirt and sweat. Adjust the strap for a comfortable and secure fit. Ensure proper contact between the sensor area and your skin. If the issue persists, contact customer support or refer to the user manual for further assistance. 

7by24info1
Student
Options
  1. Updating the software: Check the manufacturer's website or the watch's app for any available software updates. Follow the instructions provided to download and install the latest version of the software onto your watch.

  2. Cleaning the sensor area: Gently wipe the sensor area of your watch using a soft, lint-free cloth slightly dampened with water or a mild cleaning solution. Be careful not to use excessive moisture or harsh chemicals to avoid damaging the watch.

  3. Adjusting the strap: Most watch straps have adjustable links or a buckle mechanism for resizing. Refer to the user manual or the manufacturer's website for instructions on how to adjust the strap to achieve a comfortable and secure fit on your wrist.

  4. Ensuring proper contact between the sensor area and your skin: Make sure the watch is snugly strapped to your wrist, and the sensor area is in direct contact with your skin. Tighten the strap if necessary to improve contact. 7by24info

smg1
Helping Hand
Options
Thank you for you long and comprehensive reply. This is very much appreciated. I will follow all your suggestions.
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