Galaxy ring Heart rate not being measured

[Sarah winwright]

I have had my ring for a few months and am disappointed. One of the reasons I got it was to monitor my heart rate during exercise. I have spent 3 months and various settings, all to no avail. In a 45 minute program I get 1 measurement. 

I have tried the auto exercise feature and it does not detect workout and the heart rate is not continuously measured.

I have tried starting a program manually, that makes not difference, my heart rate is not measured.

I know the ring is working as the periodic measurements come up. But I want to know what it is during a program so I can monitor my progress.

How do I solve this?

Thanks

Sarah 

[Obsydian]

Hi Sarah and welcome, the Ring is a confused product in terms of placement and marketing.

Only 2 or 3 auto detect workouts, do you use a watch with the ring?

I think the Ring is more a lifestyle than fitness ring ...

[Members_RSILdVW]

I also have this problem. Seems a huge oversight. Also the number of calories burned is very high. If you choose activity as walking, you get lots of data. Including heart rate so why it doesn't measure anything much during tennis and weight lifting is baffling