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Original topic:

Galaxy Watch 5 PRO stops recording run exercise in the middle of training

(Topic created on: 15-02-2023 05:43 PM)
Members_3onwUwn
Apprentice
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Wearables

When I'm recording a run, sometimes my training stops, without any prompt or notification. It happens usually when I get notification about daily target completed or Inactive Time Alert (which is weird cause I'm in run).
It's veeery annoying cause it usually happens durning some of exercises from Samsung Health Training Programs so I have to start training from the begin to have it marked as completed... (or add fake training manually and remove it later but it's ugly workaround) and because of that my training it's not fully recorded, it's cut at some point and I have no information about VO2 max and advanced run parameters in this record.
I have Samsung galaxy Watch5 Pro for about 1 month and it happened already 3 times...

#Galaxy Watch5 Pro

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3 REPLIES 3
brentgold
Apprentice
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Wearables

Do you start it yourself or autostart it? Starting it yourself manually may help prevent that. I haven't seen this problem yet, but I just got mine.

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Members_3onwUwn
Apprentice
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I start it by myself (it's a training from the Samsung plan so it must be started manually).
Issue happened 3 more times since I started this topic... it also happens on my girlfriend's Watch5 40mm...
SAMSUNG please do something with that...! what I noticed training app freezes and stops during switch pace phase. I'm sure you are aware about this issue, it should have highest prio in your backlog cause it's extremely annoying. My training have no all run data when it happens (no VO2max, no advanced run params, training is not fully recorded/ or splitted if I notice it and start again)
Does anyone know how can I raise some official ticket for this issue to Samsung?

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mmark0v
First Poster
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Hi, I have same problem and I've been looking for an answer for some time.
Is there any solution about this?

The exercise stopping automatically on the 20:03 minutes every time I start any exercise manually.

I've read other posts suggesting that something happened in one of the updates back in 2022 and to fix the lroblem I need to reset the watch and then restore from backup, which I did but that didn't helped.

It's very annoying that tracking is stopping in the middle of my workout, I can't measure it properly like that.

Samsung, after you ruined the weight management in your app you now ruin other bits of your products. I'm seriously considering switching to a competitor solution after the struggle with your product updates.
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