15-02-2023 05:43 PM in
When I'm recording a run, sometimes my training stops, without any prompt or notification. It happens usually when I get notification about daily target completed or Inactive Time Alert (which is weird cause I'm in run).
It's veeery annoying cause it usually happens durning some of exercises from Samsung Health Training Programs so I have to start training from the begin to have it marked as completed... (or add fake training manually and remove it later but it's ugly workaround) and because of that my training it's not fully recorded, it's cut at some point and I have no information about VO2 max and advanced run parameters in this record.
I have Samsung galaxy Watch5 Pro for about 1 month and it happened already 3 times...
#Galaxy Watch5 Pro
27-02-2023 11:30 PM in
I start it by myself (it's a training from the Samsung plan so it must be started manually).
Issue happened 3 more times since I started this topic... it also happens on my girlfriend's Watch5 40mm...
SAMSUNG please do something with that...! what I noticed training app freezes and stops during switch pace phase. I'm sure you are aware about this issue, it should have highest prio in your backlog cause it's extremely annoying. My training have no all run data when it happens (no VO2max, no advanced run params, training is not fully recorded/ or splitted if I notice it and start again)
Does anyone know how can I raise some official ticket for this issue to Samsung?
13-04-2023 11:22 AM in