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Galaxy Watch 4 Classic LTE - Not receiving incoming calls, but can make outgoing calls

(Topic created on: 26-11-2021 09:20 AM)
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BluAnt
First Poster
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This the 2nd GW 4 Classic I've had in as many days, first watch dropped Bluetooth and Wifi functionality after a few hours, now the replacement watch wont receive incoming calls - all else works re' notifications from other apps, and even receives sms, also can make outgoing calls. I have reset the watch a few times, connected to an alternate samsung phone, clear data and cache, deleted Telsta One Number account and established a new account..... still cannot receive incoming call.

Any suggestions ?

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8 REPLIES 8
xSteveuk
Mastermind
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Hi,
This page maybe helpful to you

Problems with call and text messages on your Samsung smart watch

https://www.samsung.com/us/support/troubleshooting/TSG01003245/#:~:text=Check%20the%20Notification%2....
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BluAnt
First Poster
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Thanks for suggestion, no solution there.

 

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hellobaba
Journeyman
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Facing the same issue. Have tried everything. All the settings are supposed to be how it should be but just cant recieve calls. Can receive sms. Although whwn i turn off my phone or put it on airplane mode then i am able to recieve calls on my watch. But when the phone is on then no calls on the watch. Trying to sort it out with my provider (Vodafone Germany) 

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Glennskow1
Apprentice
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Mine is intermittent on all incoming calls messages ect ,on my 2nd watch still no solution. Ee england
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Members_3MLZonm
First Poster
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Im just wondering if you found a solution? Im currently having the same problem, everything else works fine but when any one rings, it only goes through my phone and not the watch.

Thank you

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Blessed4life
Black Belt 
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Hi I know this might sound mundane but clearing the cache partition or if all fails doing a factory reset usually fixes most issues, did for me.
Also there's a new update out I just updated my watch 4 classic lte, you never know it might also help.
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Sandyb1
Journeyman
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I'm having the same problem, can call out but no incoming calls go to watch, just to phone. If I'm away from phone and don't answer the call it shows up on watch as "missed call". SAMSUNG ARE YOU THERE?

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Members_7dXu2HR
Apprentice
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anyone that found a solution?

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