Galaxy ear buds pro causing ear

[Stillshot]

I recently got the ear buds pro and shortly thereafter got an ear infection from using these. I've been using the creative outlier air the last 3 years without any issues and would commonly used the lm for 8 hours straight on many days. I also have no known allergies. 

I stopped using the ear buds and the infection cleared up in about a week. I tried them one more time (after cleaning them of course) and I got another infection the next day.  I've only now seen this around and since I can't return these ear buds im looking for a recommended alternate eartip.

Any links for recommended tips for this kind of issue would be appreciated. Thanks. 

[Daviek28]

You all must have an allergy to silicone

[DannyT]

Hey there, @Members_IyhOsuq. 

If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

Alternatively, please head to samsung.com > Scroll to the bottom of the page > Support > Contact us, and get in touch via your preferred contact method, and an advisor will be able to assist you further.