Galaxy Buds Volume and Balance Issue

[Electr0]

!! ALL POSSIBLE FIXES LISTED BELOW !!

Wow... two years later and people are still having this problem.
I decided that I'd go though this massive thread and try to compile all the possible fixes, to make it easier for people to (hopefully) find a solution that works for them. Let's go...!

1. Pair with another non-galaxy device

1. Pair to your Galaxy Phone
2. Setup using Galaxy Wearables app
3. Reset using Galaxy Wearables app
4. Place the Buds in the case and wait at least 10 seconds
5. Remove Buds from the case & Pair with your other non-galaxy device
6. Un-pair from your other non-galaxy device
7. Place Buds back in the case and wait at least 10 seconds
8. Re-pair to you Galaxy Phone and setup using the Galaxy Wearables app.

2. Blow on the speaker driver

1. Remove the silicon cap on the faulty ear-bud
2. Cover the ear piece with you mouth and blow VERY GENTLY

3. Clean the metal mesh under the cover

1. Remove the factory wax/glue from the sound exit grid
2. Remove the metal grid (it will require a tool, eg. use a small pocket knife) and the dark mesh under it
3. Clean the mesh under the grid (possibly ear wax between the mesh and the metal grid)
4. Put back the mesh and the grid

4. Check for defects and ensure proper charging

1. Check for dents on the faulty ear bud
2. Ensure they sit in the case properly
3. Charge the ear buds fully
   1. Place the ear buds in the case once at a time
   2. Make sure that the case registers both of them - the central light in the case flashes when each bud is placed correctly.
   3. Make sure each ear bud is "seated" correctly
   4. Leave them to charge for a minimum of 20 mins 

 5. Toggle "Call Audio" and "Media Audio"

1. Open the bluetooth menu
2. Navigate to the Galaxy Buds settings
3. Turn off, then on: "Call Audio" and "Media Audio"

6. Adjust "Media Volume Sync"

1. Open Bluetooth settings -> Advanced
2. Turn on "Media Volume Sync"
3. Go to Settings -> Accessibility -> Hearing Enhancements
4. Adjust the balance of the ear buds

7. Battery Discharge

1. Fully discharge both the ear buds and case to 0%
2. Fully charge both the ear buds and case to 100%

8. Reconnect Speaker Cable

1. Take you ear buds apart completely
2. Disconnect then reconnected the ribbon cable to the speaker
3. Reassemble the ear buds

9. Throw them against a wall  😅 (?)

10. Reset the ear buds

1. Go into the Galaxy Wearables app and then into "About earbuds"
2. Click "Reset earbuds"

I hope that at least one of these solutions will get them working again for you.

Thanks to everyone who has contributed so far!

Good Luck! 🤞

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1. Hey All,

I've been using my Galaxy Buds for about 2 days now and this afternoon when I put then in, I noticed that the right earbud is significantly quiter than the left. I would say about 75% quieter.

When I put the left bud in, it chime as usual, but now when I but the right bud it, it doesn't chime at all.

I've tried up-paring and re-pairing them to my Galaxy S10+ and have also reset them from within the Galaxy Wearables. My Galaxy Wearables app is up to date, as is the.software on my Galaxy Buds. 

Has anyone else had this issue? 

Is seems that lots of people had this issue wi h the 2018 IconX Buds, could if be something similar? 

[MisaK14]

I tried the solution, but whenever i connected other headphones, it was the opposite, which is to be expected.

But when i connected my galaxy buds to my friends iphone they worked fine.

Luckily my sister had galaxy buds as well so i decided to connect them to my phone and they worked fine without the accessibility solution, and when i connect mine again they worked fine as well... Before that i had reconneted them multiple times and nothing happened, but this for some reason did work. Hope i i helped someone out.

[ItzThtOneGuy]

Blowing in it worked for me.

[Mogg]

I've been having this same problem recently, and none of the given solutions have worked, I've changed tips, I've disconnected and reconnected, I've even blown into it. Nothing worked, that's not to mention the constant connection problems ever since I bought them. What a huge waste of money 👎

[Mogg]

I've been having this same problem recently, and none of the given solutions have worked, and ever since I bought them there have been constant issues with them, what a colossal waste of money!

[Minerva1]

My left earbud is significantly quieter than my right. This has happened with my previous pair but I couldn't find my receipt for those so I had to purchase new ones. 

How can I send them back to get a new pair????

[Minerva1]

I'm about to just buy airpods at this point.

[Ads3]

This happend to my buds +, if you buy another pair it will happen again. Some people say blow into the metal grill but doesn't always work, I took the metal grill bit off with a needle (took a bit of time) on the inside of the grill will be a build-up of earwax, scrape that off and look to see if there is any on the black mesh. Do not lift the black mesh up as you could damage the inside. Afterwards don't put the metal grill back on until you have checked to see that its working again. If it is great, put the metal grill back on. Hope this helps

[Minerva1]

Thank you so much!! This helped!!

[Lewijb]

I tried this and It seemed to have worked at first but after 1 hour of use it is extremely noticeable again. The only 'solution' I have found to go into my phone settings and make the left ear bud louder. I have to put it all the way to 50% to equal them out but this results in an extreme amount of volume decrease because of of the balancing. So either I have to listen to music with one ear at 50% volume or both at 50% 

[forensic6]

This guy is spot on. I happen to be genetically disposed to having "wet" ear wax (gross, I know). Nothing I can do and the wax build up was the reason 💯. I very carefully did this and it took 10 minutes.