Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Galaxy Buds Live Skin Caps

(Topic created on: 10/09/20 20:56)
evohicks
Explorer
Options
Wearables

Anyone managed to get hold of these elusive little beings?

Trying to go through Samsung shop is frustrating to say the least, they are out there so a part number would be great!

 

https://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Live-Silicone-Sleeves-for-Better-Fit-Sam...

18 REPLIES 18
AndrewL
Moderator
Moderator
Options
Wearables

@evohicks: If you reach out to our Help Desk via the link below, and have proof of purchase to hand, then an advisor can arrange for a set of skin caps for the Galaxy Buds Live to be sent out to you. 


https://www.samsung.com/uk/support/contact/

 


0 Likes
evohicks
Explorer
Options
Wearables

I have tried this for nearly 2 hours tonight via live chat and phone but either no one understands what I mean or I keep getting passed around to a different department.

NoteGuyIreland
Voyager
Options
Wearables

The chatbot is enormously frustrating, it is geared to p**s people off rather than help 😞

NoteGuyIreland
Voyager
Options
Wearables
Thanks AndrewL, I did try that previously only to be told to call customer service.
Today I got to speak to a great guy named Ashley who knew what he was talking about and he did put in the request for me so I think it is sorted.
Big thumbs up to Ashley as we got cut off a few times and called back straight away and also emailed me within 2 minutes after last time getting cut off 👍
0 Likes
evohicks
Explorer
Options
Wearables

Don't suppose you have the contact number that you used matey?

NoteGuyIreland
Voyager
Options
Wearables
0818717100 but I was transferred a few times so I think you need to ask for customer service
0 Likes
NoteGuyIreland
Voyager
Options
Wearables
You could also try this email that I was given to email a copy of proof of delivery uk.help@samsung.com
0 Likes
evohicks
Explorer
Options
Wearables

Cheers for that :smiling-face:

finally managed to get through and speak to someone I understood!

He's taken my details and Proof of Purchase so we'll see eh :smiling-face:

 

NoteGuyIreland
Voyager
Options
Wearables
This might be the better number to call 0330 726 7864