Hi everyone,
I just wanted to come on here and vent my frustrations at Samsung UK support or lack of in my case. I've had my Watch Active 2 for 2 years now and it's been a really great device.
Last week like most people I installed the ECG and blood pressure updates and found that the ECG sensor only gives me a reliable reading around 1 in 10 times. The orange bars jump all over the place and then before the 30 seconds are done I'm thrown back to the ECG screen.
I've read on here and on Samsung's forums that in US they have a dedicated support team to resolve these issues but here in the UK I'm basically being given the run around regardless of which support channel I go down and what I provide as evidence. I have been asked to submit error logs through the members app which I have done several times only to be ignored for a few days with another "Reboot the watch/phone" type reply.
I'm frustrated because like most people on the Samsung US forums I obviously have a faulty ECG sensor, whilst I appreciate that Support need to use things out like factory resets, restarts and updates etc I have jumped through all the hoops yet I still don't have a support ticket open.
If anyone can provide any assistance or support in actually helping me get the sensor looked at it would be appreciated.
Thanks.
