20-03-2021 12:20 PM
06-04-2021 08:51 PM
Went onto the UK support page, followed the various prompts, answered some bot-driven questions (most of which are not relevant to the problems), until I was given the option to "chat" on-line with a human. After 1.5 hours, finally got agreement to "repair under warranty".
I need a rest now.....
09-04-2021 12:10 PM
It is not clear from the chat transcript, but I think his name was Amir. I doubt that you will get any choice on who you chat with, however!
If you go through the chat-bot driven diagnostics and when asked if the last step solved the problem, you keep selecting the "No" option, you will eventually be given the option of chatting (on-line) with a person.
You need patience to get to this point (and onwards). I was chatting with Amir (if it was him) for more than 1.5 hours, and many of the diagnostic/checks that he was asking me to perform, were the same as those requested by the chat-bot.
I suggest doing the diagnostic tests shown in the YouTube video, before getting into this chat process, especially the ECG sensor test, to add weight to your request.
09-04-2021 12:11 PM
Update: My watch was collected yesterday by DPD, and is going to "The Repair Station" in Croydon. I will update this thread when I get feedback
09-04-2021 12:12 PM
09-04-2021 12:16 PM
12-04-2021 03:06 PM
12-04-2021 05:32 PM
I have had feedback from the repair process.
My watch has had the sensors on the back replaced, together with the side button used for ECG readings.
It is now on its way back, due to be with me on Tuesday.
I will report back on its performance when I get it!
12-04-2021 05:45 PM
16-04-2021 12:58 PM - last edited 16-04-2021 12:59 PM
I received my repaired Watch 3 on Wednesday.
So far - much improved.
ECG function is much easier to use, with no annoying messages about placing finger on sensor, nor the need to be unconscious to avoid movement!
Blood pressure is likewise much easier to get (occasional freeze at 98% progress) and the numbers seem rather more believable. I need to do more cross-checking with my cuff monitor to check this.
HR drop-outs whilst walking have reduced to almost zero.
O2 measurements appear to be much closer to those obtained via my Galaxy S8+, which is a definite bonus, if that is accurate.
So, all in all, a very positive outcome, and the process was efficiently operated by Samsung and DPD.
16-04-2021 12:59 PM