Earbuds randomly disconnects from phone - Galaxy Buds Live

[malkaviantrash]

Hi there, wondering if anyone has some input on what the issue may be.

I have had Galaxy Buds Live for quite some time, however I don't use them often due to this issue I constantly have. When wearing both earbuds, one of them will start to cut out and then disconnects from the phone. I take the bud out, put it back, it happens again (if it pairs at all). This happens with both sides, but happens more with the right earbud.

I have tried resetting my phone, unpairing the headphones and reconnecting, cleaning them + my ears thoroughly, etc. but nothing has worked. Any tips or tricks to try before I throw these in the garbage and finally give up on them?

[AndrewL]

@malkaviantrash: Which phone do you have the Buds Live connected to, and have you tried connecting to another compatible device to see if the issue persists? This will help to determine if the issue lies with the Buds, or the phone itself. 

If you have connected the Buds Live to your phone via the Galaxy Wearable app, then please try opening the app and heading to Earbud Settings > Reset, to see if this helps.