Galaxy Ring keeps disconnecting

daz183 · ‎01-11-2024

So for about 5 days now my ring just randomly disconnects from phone. It seems to happen mostly over night when it meant tk go into sleep tracking. I have had to keep popping it back in its case to get it to wake back and connect to my phone. I've had it for about a month so was wondering if anyone else is expericing the same issues. I've also done a reset but that didn't help

daz183 · ‎01-11-2024

It's just happened again and now it won't even charge. This happened before I left it for 10 mins and tried again. I'm thinking I may need a trip to the samsung store...

Obsydian · ‎01-11-2024

Odd mine was rock solid, before and after the update.
Best to talk to Samsung Support.

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Rawim · ‎02-11-2024

Having the exact same problem. Samsung support is zero help. There is obviously something causing the problem, but only they know what.

daz183 · ‎04-11-2024

I've arranged for mine to be collected for repair so will see what happens

Harlea · ‎08-01-2025

Hi, I have had my ring for about 2 months and it has also randomly disconnected - probs 3 times in that period - putting on charger does not help, turning bluetooth on and off does not fix, last time I had to reboot it - will see how I go today

Harlea · ‎08-01-2025

Hi just restarted phone, rebooted ring and relinked to bluetooth - now reconnected!

Members_pSom0WJ · 2 weeks ago

There's just one option: replacement. Or perhaps a second one: buy an Oura Smart Ring.

I have both rings, Samsung and Oura. I've been following this disconnection issue, along with battery issues. It has no solution, it's a hw issue. It might be a good idea to wait for the third generation because I think generation two will have serious issues also. I'm telling you all of this because I faced all these issues with Oura, before they eliminated all design flaws.