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Original topic:

Ear buds and latest update

(Topic created on: 13-10-2021 07:14 PM)
zippyuk
Apprentice
Options
Wearables
My buds updated and since the connection has been awful to the point there unusable if the phone is in my pocket. Anyone else experiencing issues. I am on the android 12 beta.
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1 Solution


Accepted Solutions
Solution
AntS
Moderator
Moderator
Options
Wearables

Cheers @zippyuk! If you haven't done so already, then please send an error report with log files via the Members app regarding the issue. 👍

 

(Same goes for anyone else out there experiencing the same issue.)

 

Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.

(Or: Long-press the Samsung Members icon on the Apps screen, and select Error reports from the dropdown menu, etc.)

 

You could also try clearing the cache of both the Galaxy Wearable and Galaxy Buds Live apps to see if that helps improve the connection: e.g.: Settings > Apps > Galaxy Buds Live > Storage > Clear cache.

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7 REPLIES 7
CarlH
Moderator
Moderator
Options
Wearables

Hi @zippyuk. Which Buds and phone do you have please? 

zippyuk
Apprentice
Options
Wearables
Is that what you need?20211013_201427_2360.jpgScreenshot_20211013-201541_Galaxy Buds Live.jpg
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CarlH
Moderator
Moderator
Options
Wearables

Thanks. Which phone do you have them synced with?

zippyuk
Apprentice
Options
Wearables
An S21+ 0n the android 12 beta
Solution
AntS
Moderator
Moderator
Options
Wearables

Cheers @zippyuk! If you haven't done so already, then please send an error report with log files via the Members app regarding the issue. 👍

 

(Same goes for anyone else out there experiencing the same issue.)

 

Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.

(Or: Long-press the Samsung Members icon on the Apps screen, and select Error reports from the dropdown menu, etc.)

 

You could also try clearing the cache of both the Galaxy Wearable and Galaxy Buds Live apps to see if that helps improve the connection: e.g.: Settings > Apps > Galaxy Buds Live > Storage > Clear cache.

View solution in context

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zippyuk
Apprentice
Options
Wearables
Many thanks will do
zippyuk
Apprentice
Options
Wearables
This fixed my problem am now a happy bunny again
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