Ear buds and latest update

[zippyuk]

My buds updated and since the connection has been awful to the point there unusable if the phone is in my pocket. Anyone else experiencing issues. I am on the android 12 beta.

[CarlH]

Hi @zippyuk. Which Buds and phone do you have please? 

[zippyuk]

Is that what you need?

[CarlH]

Thanks. Which phone do you have them synced with?

[zippyuk]

An S21+ 0n the android 12 beta

[AntS · Accepted solution]

Cheers @zippyuk! If you haven't done so already, then please send an error report with log files via the Members app regarding the issue. 👍

(Same goes for anyone else out there experiencing the same issue.)

Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.

(Or: Long-press the Samsung Members icon on the Apps screen, and select Error reports from the dropdown menu, etc.)

You could also try clearing the cache of both the Galaxy Wearable and Galaxy Buds Live apps to see if that helps improve the connection: e.g.: Settings > Apps > Galaxy Buds Live > Storage > Clear cache.

[zippyuk]

Many thanks will do

[zippyuk]

This fixed my problem am now a happy bunny again