13-10-2021 07:14 PM
Solved! Go to Solution.
13-10-2021 07:59 PM
Hi @zippyuk. Which Buds and phone do you have please?
13-10-2021 08:16 PM
13-10-2021 08:24 PM
Thanks. Which phone do you have them synced with?
13-10-2021 08:28 PM
14-10-2021 10:03 AM
Cheers @zippyuk! If you haven't done so already, then please send an error report with log files via the Members app regarding the issue. 👍
(Same goes for anyone else out there experiencing the same issue.)
Samsung Members > Get Help > Send Feedback > Error Reports > [select error type] > attach a description and tick ‘send system log data’ > Send.
(Or: Long-press the Samsung Members icon on the Apps screen, and select Error reports from the dropdown menu, etc.)
You could also try clearing the cache of both the Galaxy Wearable and Galaxy Buds Live apps to see if that helps improve the connection: e.g.: Settings > Apps > Galaxy Buds Live > Storage > Clear cache.
14-10-2021 10:05 AM
27-10-2021 03:35 PM