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Original topic:

Connection problem with Galaxy watch 5 pro

(Topic created on: 07-03-2023 06:05 PM)
Goodjob
Student
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Wearables
Every few weeks my watch randomly shows as being disconnected from my S22 and the watch no longer appear in the Wearables app. This has happened about 6 times since I purchased my S22 in Dec. Previously I had no issues like this with my S20.

I tried going into airplane mode on the phone and it made no difference. When I tried to reconnect to the watch via the wearables app it doesn't find the watch, however the watch still appears in the available devices list in the Bluetooth app. If I then attempt to pair the same code is generated on the mobile screen and the watch and if I end up accepting on both devices wearables comes to the front and displays an error message which says:

 "Can't pair with Galaxy watch 5 Pro. To connect to a new phone you need to reset your watch first, which will delete all the data" 

Performing a reset is the only method I have found to get my watch to reconnect to my mobile. Clearly having to do this every few weeks is not acceptable. 

Anyone else had this issue? 
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1 REPLY 1
-Robot-
Samsung Members Star ★
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Wearables
I had no issues at all, when I had s22U and not with my S23U now. Everytime you pair with a phone it forces you to reset. This doesn't explain why it removes itself from the phone, sorry no issues at all

Have you spoken to Support?
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