07-03-2023 06:05 PM
07-03-2023 06:28 PM
12-09-2023 08:17 AM
Yes absolutely the same issue. Had my watch for just over a year and this has just happened for the third time. My solution has frustratingly been also the same. It happens randomly. Not after any updates on behalf of my phone A53, or watch 5 pro.
nothing like spending an hour on that tiny screen setting up your preferences and credit cards.
very frustrating.
12-09-2023 08:54 AM
The journey I've been so far has been horrendous and still not resolved. Ive be spent hours on the phone with Samsung who took me down the route of it's must be the phone. After trying loads of different steps to resolve, including multiple Mobile phone factory resets and getting the motherboard replaced. I eventually persuaded EE to replace my mobile but that didn't fix the issue. I then eventually persuaded John Lewis to change the watch, but that didn't fix the issue and that is where I am today. I'm amazed that Samsung haven't provided the ability tp generate a log to capture when and why the issue occurs. Samsung have been next to useless and there Customer Service approach is incredibly poor and on a level with Currys when it existed. I'm hoping that the new Wear OS update will resolve the issue, because Samsung just leave you in no mans land rather than taking effective ownership for resolving the issue, given that I had 2 premier Samsung products. Beware buying connected devices from different retailers because Samsung definitely haven't got your back.
23-02-2024 06:03 PM
Same problem with a Galaxy Watch 5 Pro.
The wearables app "randomly" forgets its connection to the watch and then can't connect again without fully resetting the watch.
Samsung makes decent hardware BUT their software is the WORST and their support is NON-EXISTENT.
Never will by one of their products again. Will switch to Google Pixel Watch -- Google's products seem to just work.
23-02-2024 08:24 PM
23-02-2024 08:29 PM
@Goodjob wrote:
Try resetting the wireless and Bluetooth settings on your phone. That made a difference for me but didn't completly resolve the issue.
Unfortunately that doesn't help for me.
I seem to have tried everything short of deleting all the data on my watch.
Why isn't Samsung acknolwedging and fixing this?
Their Android Watch 5 Manager plugin has a rating of 2.2 with thousands of 1/5 ratings due to this issue.
For $400+, I expect a watch that does more than tells time. Even a crappy $20 Chinese smart watch has better software than this!
23-02-2024
08:30 PM
- last edited
23-02-2024
08:43 PM
by
AndrewL
The furthest I can get is that says "Getting your watch ready..." and then freezes at around 80-86%.
Other times, it doesn't even get this far and says "fails to connect" or "incorrect pin" or other stuff like that.
I mean synching and connecting is pretty basic. SAMSUN wake up and fix your cr*ppy software!
23-02-2024 08:32 PM
Someone should file a class action suit against Samsung.
I hate a lot of things about Apple, but at least their software works
23-02-2024 08:48 PM