20-09-2022 11:52 AM
20-09-2022 12:00 PM
That is not very encouraging. Could you post a picture? How much will it cost to get the problem sorted?
20-09-2022 03:16 PM
13-04-2023 01:51 PM
I have had exactly same problem, told me it be £25 non refundable cost to get a repair price, if i said yes the 25 would come off the cost. I was told it be £114 at least. I decided not to go ahead and they returned it. Disgusted with Samsung i was never told re the £25 up front when they said return it. Had it just over 3 years never been in water looked after it. £370 down train would never have a Samsung watch given. BEWARE THE WATCH FACE IS ONLY GLUED ON
13-04-2023 04:41 PM
13-06-2023 05:57 AM
This just happened to me and I thought it was my baby's fault. She loves touching my screen because I have it on accessibility mode and it reads everything. I thought all her touching messed it up but no it just fell off. The watch is less than two years old, WTF!!! Never had this issue with the gear fit.
14-07-2023 09:22 AM
Same thing happened to my watch, just 3 weeks after the 2 year guarantee ran out. Repair cost is estimated by Samsung to be a minimum of 145€. I have numerous Samsung items, but I would not recommend a Samsung watch to anyone now.....an expensive item that disintegrates after 2 years. Samsung should be made responsible for this design fault
19-07-2023 08:49 AM
Today I encountered the same issue. The display cable got ripped off and the display was on the floor before I noticed anything was wrong.
The warranty had expired six months ago. Samsung support did not take responsiblity for the obvious manufacturing fault and referred me to their service partner for out-of-warranty repairs.
For the last ten years all my phones, tablets and smartwatches have been Samsung products. After this experience none will be in the future.
02-08-2023 10:01 AM
I have the same problem & am very disappointed - will buy some B7000
02-09-2023 09:16 AM