08-02-2017 05:09 PM
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Hi
I have logged into YouTube app on the TV 49KS8000 and entered my details then put required code in and have access to my account with no problems. But after I switch on TV the next time I find that I have to log in again and this happens every time after restarting TV and very frustrating. I noticed from previous community reports on older products on the old website and the US site customers complaining of the same issue two years ago. The other apps of Netflix and Amazon have no problems and keep me logged in.
Any help would be appreciated
Regards D
18-02-2017 03:53 PM
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Hi there @Galaxy1,
What software version is your TV running on at the moment? Settings > Support > Contact Samsung.
Are you placing the TV in to Standby Mode, or switching it off at the wall?
18-02-2017 07:20 PM
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Hi
It's from Standby and software 1160.6 BT-S
Any ideas?
28-02-2017 07:49 PM
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We've tested this here and all seems to be working okay.
Have you tried removing and re-installing the app? Do you have a different YouTube account that you can try with the TV?
02-03-2017 05:50 PM
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Hi, am having the same issue but on the KS7000 TV. I cannot remove the Youtube app because it says "basic set of apps on your device cannot be deleted" Please help.
Model code - UE55KS7000
Software version - 1165.1, BT - S
03-03-2017 01:34 PM
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Hi
I did not remove the app but the TV received a automatic update software1165.1 I believe two days ago and now it does not log me out of YouTube. I still however have to go to home every time I switch on to select my Sky HDMI connection?
13-09-2017 02:28 AM
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I have the same issue with my samsung TV UN40KU6300.
