10-11-2020 07:34 AM - last edited 11-11-2020 01:08 AM
So I received my Xbox Series X today, connected it to HDMI 4 using the bundled HDMI 2.1 cable and everything was fine until...I tried to play a game. Settings on the console were 4K, 120hz with HDR10 on auto and VRR enabled. As soon as I start a game my Q80T (55 inch) disconnects from the Xbox and shows a no signal error. From here I can press the Xbox button on the controller and switch apps and then I get significant screen tearing and flickering in menus.
As soon as I disable VRR on the Xbox it works fine. Hoping someone else has tested this with other cables or can offer solutions.
This guy https://www.youtube.com/watch?v=J8-6DmN9Gw4&feature=youtu.be was able to demonstrate that 4K 120hz with Freesync was possible on PC, so I'm hoping an update to TV or Xbox firmware will sort it out.
Edit: as Kyljaiden pointed out, some regions have version 1403 firmware. To clarify, I'm in Australia and we do not have that firmware update as yet and are stuck on 1402. Need to wait for confirmation from another user that 1403 replicates the 120hz VRR issues.
Edit2: Daparky shared this link https://answers.microsoft.com/en-us/xbox/forum/xba_console/known-issues-on-xbox-series-xs/221c9d7f-d... confirming that Microsoft are aware of the issues.
Edit3: SOLVED - a number of users have reported that 1403 firmware fixes the issue I've detailed. Unfortunately some regions do not have access to this firmware yet and will simply need to wait until Samsung push out the updates locally.
Solved! Go to Solution.
16-11-2020 10:30 AM
Have you tried a different HDMI cable?
16-11-2020 12:51 PM
Hi I have just bought the q80t and Xbox series s and when on the Xbox it randomly goes to a black screen for a few seconds then comes back on. I have reset settings etc but still doing it can anyone help please
16-11-2020 09:34 PM
Also having issues with my Q70 - game mode cycles between on and off and eventually goes to no signal.
I've tried all kinds of settings on the xbox and on the tv to no avail. Also tried three different HDMI cables in all four ports.
Issue only starts once I start playing a game. COD Modern Warfare, Fifa, COD black ops. It happens with all of them.
16-11-2020 11:10 PM
im having the same issue, any fix for this?
17-11-2020 08:38 AM
For those having issues with flashing black screen, make sure your tv has the latest TV firmware version 1403. Most of us on this thread now have no issues since updating TV firmware.
17-11-2020 03:05 PM
I'm on a Q70, that firmware doesn't apply, but I am on the latest.
17-11-2020 09:21 PM
@DroNYC wrote:
I'm on a Q70, that firmware doesn't apply, but I am on the latest.
I'm not sure what country you are from, but here in Australia the 1403 firmware is the latest firmware on the Q70T as well. What version firmware do you currently have, and what country are you from?
18-11-2020 10:11 AM
mine has an still no lucky
18-11-2020 11:50 AM
It didn't solve the problem
18-11-2020 12:17 PM
I'm sorry it hasn't fix your issue, I know my issue was fixed with 1403 firmware on Q80T, I'm now running xbox series x games at 120hz with VRR on with no issues. I have no other ideas on what it could be.