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Original topic:

White marks on black/grey screen

(Topic created on: 23-07-2022 09:42 PM)
Paprykos
First Poster
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TV

Hi I'm just wonder if I can made a warranty claim on my 65" AU9000

It display a white spots that are only visible when screen is black/grey.

Over a day time I can't complain for an image quality but during night's it's very annoying.

Please see attached picture and tell me what do you think

IMG20220723212452.jpg

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2 REPLIES 2
Glenntech
Black Belt 
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TV
Depends on how long you've had the TV.
If you are in the warranty period then I don't see why not.
Contact either the retailer you got it from in case you are covered under a third party warranty option with the retailer, they might be able to swap the TV or arrange a repair. Can be the quickest option.
If not contact Samsung Customer Support to arrange a repair.

If you are outside the warranty period then still contact Samsung Customer Support and arrange a repair, but this will likely be chargeable
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AndrewL
Moderator
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TV

@Paprykos: The effect you're seeing is considered to be within spec for this model, and is amplified while viewing dark scenes in a dark environment. There are steps that you can take to minimise the issue, such as heading to Settings > General > Power and energy saving > Brightness optimisation > On, as well as Settings > Picture > Picture Mode > Movie. It is also recommend to increase the ambient light levels of the room for the optimal viewing experience. I hope this helps. 

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