White marks on black/grey screen

[Paprykos]

Hi I'm just wonder if I can made a warranty claim on my 65" AU9000

It display a white spots that are only visible when screen is black/grey.

Over a day time I can't complain for an image quality but during night's it's very annoying.

Please see attached picture and tell me what do you think

 

[Glenntech]

Depends on how long you've had the TV.
If you are in the warranty period then I don't see why not.
Contact either the retailer you got it from in case you are covered under a third party warranty option with the retailer, they might be able to swap the TV or arrange a repair. Can be the quickest option.
If not contact Samsung Customer Support to arrange a repair.

If you are outside the warranty period then still contact Samsung Customer Support and arrange a repair, but this will likely be chargeable

[AndrewL]

@Paprykos: The effect you're seeing is considered to be within spec for this model, and is amplified while viewing dark scenes in a dark environment. There are steps that you can take to minimise the issue, such as heading to Settings > General > Power and energy saving > Brightness optimisation > On, as well as Settings > Picture > Picture Mode > Movie. It is also recommend to increase the ambient light levels of the room for the optimal viewing experience. I hope this helps.