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Black creep, freeze, and constant reset

(Topic created on: 14-04-2024 01:30 AM)
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CuseDaddy315
Student
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Our TV is a little over a year old...not near any heat source.  Just today a black splotch appeared in the upper right hand corner and started to spread through the entire screen with the screen resetting constantly.  We unplugged it from the wall to no effect.  We gave it a factory reset...that did not work.  For the amount of money we spent on this...it should last longer than 16 months!

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4 REPLIES 4
GoanGeek
Samsung Members Star ★
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Someone in the house must have banged it up my mistake and is quiet about it.

Looks to be screen damage.

You'd probably need a new TV.
Ry-Galaxy
Pathfinder
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Sounds like screen bleed, which is usually because of damage & has nothing to do with software, needs replacing or repairing, unfortunately.
CuseDaddy315
Student
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Believe it or not...Smart Hub was not updating properly...once we did that all of the apps updated and the black plague spread stopped!

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Hi excat same problem here... no damage etc. Any chance you can go through the steps you took to solve? Our screen is not even turning on now although sound is fine... not sure how I can update smart hub if the screen is blank 😞 Cheers for any help

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