Our TV is a little over a year old...not near any heat source. Just today a black splotch appeared in the upper right hand corner and started to spread through the entire screen with the screen resetting constantly. We unplugged it from the wall to no effect. We gave it a factory reset...that did not work. For the amount of money we spent on this...it should last longer than 16 months!
Hi excat same problem here... no damage etc. Any chance you can go through the steps you took to solve? Our screen is not even turning on now although sound is fine... not sure how I can update smart hub if the screen is blank 😞 Cheers for any help
So we went into settings...click on general then find where the factory reset is. You have to enter a 4 digit pin(if you never set the pin, the default is 0000) and reset the TV to factory basic. The thing is that you have to be quick about it bc the 'black creep' will start again and you won't be able to reset it. It's a bit of a hassle if you have a bunch of apps that you use, you'll have to re-download and sign back into all of them...but the process saved the tv
