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Black creep, freeze, and constant reset

(Topic created on: 14-04-2024 06:42 AM)
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CuseDaddy315
Apprentice
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Our TV is a little over a year old...not near any heat source.  Just today a black splotch appeared in the upper right hand corner and started to spread through the entire screen with the screen resetting constantly.  We unplugged it from the wall to no effect.  We gave it a factory reset...that did not work.  For the amount of money we spent on this...it should last longer than 16 months!

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7 REPLIES 7
GoanGeek
Samsung Members Star ★
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Someone in the house must have banged it up my mistake and is quiet about it.

Looks to be screen damage.

You'd probably need a new TV.
Ry-Galaxy
Voyager
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Sounds like screen bleed, which is usually because of damage & has nothing to do with software, needs replacing or repairing, unfortunately.
CuseDaddy315
Apprentice
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Believe it or not...Smart Hub was not updating properly...once we did that all of the apps updated and the black plague spread stopped!

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Hi excat same problem here... no damage etc. Any chance you can go through the steps you took to solve? Our screen is not even turning on now although sound is fine... not sure how I can update smart hub if the screen is blank 😞 Cheers for any help

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Crashnburn
First Poster
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May I ask what you did when you say 'we did that'? Are you disabling Smart Hub? Or how are you updating it?

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CuseDaddy315
Apprentice
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So we went into settings...click on general then find where the factory reset is. You have to enter a 4 digit pin(if you never set the pin, the default is 0000) and reset the TV to factory basic.  The thing is that you have to be quick about it bc the 'black creep' will start again and you won't be able to reset it. It's a bit of a hassle if you have a bunch of apps that you use, you'll have to re-download and sign back into all of them...but the process saved the tv

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CuseDaddy315
Apprentice
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Sorry I didn't get back to you...just put what my wife and I did in the comment for crashnburn

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