Voice recognition button not working - Smart Remote + The Frame 2021

[smoothmedia]

I have a brand new The Frame 65" TV, with Samsung Smart Remote.

When I press the voice recognition (microphone) button, nothing occurs on screen.

When I use the remote functionality on the SmartThings app, the voice recognition virtual button works fine, so I know the TV is able to do the command...but for whatever reason my Smart Remote does not send this same command when the button is pushed.

What can I do to fix this?

[chris30house]

Holding the play button and back button at the same time for a few seconds brought up the pairing screen on the TV. Once the pairing completed, the microphone buttom worked. Was driving me crazy, but this fixed it. 

[philbo2113]

Same here!

[Abhishek Kar]

I fasad the same issue. This solution worked fine for me also.

[AndyLuna]

Re-pairing the remote control worked out for me, finally it's fixed .....I wasted hours with the support with no results!

[Mook909]

 When I used to press the microphone button and hold it down while speaking, a blue bar would go across the whole bottom of the TV. Now this message about Alexa comes up and it doesn’t work. I’ve tried re-pairing nothing works.

[yebba]

Worked for me, thanks!

[Christopher503]

Repairing my remote fixed the issue completely.  SO nice to have access to good advice.