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Voice recognition button not working - Smart Remote + The Frame 2021

(Topic created on: 21-12-2021 05:42 PM)
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smoothmedia
Apprentice
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I have a brand new The Frame 65" TV, with Samsung Smart Remote.

When I press the voice recognition (microphone) button, nothing occurs on screen.

When I use the remote functionality on the SmartThings app, the voice recognition virtual button works fine, so I know the TV is able to do the command...but for whatever reason my Smart Remote does not send this same command when the button is pushed.

What can I do to fix this?

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18 REPLIES 18
chris30house
First Poster
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Holding the play button and back button at the same time for a few seconds brought up the pairing screen on the TV. Once the pairing completed, the microphone buttom worked. Was driving me crazy, but this fixed it. 

philbo2113
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Same here!

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Abhishek Kar
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I fasad the same issue. This solution worked fine for me also.

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AndyLuna
Journeyman
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Re-pairing the remote control worked out for me, finally it's fixed .....I wasted hours with the support with no results!
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Mook909
First Poster
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image.jpg

 When I used to press the microphone button and hold it down while speaking, a blue bar would go across the whole bottom of the TV. Now this message about Alexa comes up and it doesn’t work. I’ve tried re-pairing nothing works.

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yebba
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Worked for me, thanks!

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Christopher503
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Repairing my remote fixed the issue completely.  SO nice to have access to good advice. 

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King Koopa
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You are the best. This fixed all my issues

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Karloyu
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Late on the reply but hopefully this helps anyone who’s having this problem.  
After 2 hours of getting annoyed. LOL. Re-pairing my remote worked. 😁

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