Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Voice recognition button not working - Smart Remote + The Frame 2021

(Topic created on: 23-06-2022 10:35 PM)
1838 Views
smoothmedia
Apprentice
Options

I have a brand new The Frame 65" TV, with Samsung Smart Remote.

When I press the voice recognition (microphone) button, nothing occurs on screen.

When I use the remote functionality on the SmartThings app, the voice recognition virtual button works fine, so I know the TV is able to do the command...but for whatever reason my Smart Remote does not send this same command when the button is pushed.

What can I do to fix this?

0 Likes
18 REPLIES 18
chris30house
First Poster
Options

Holding the play button and back button at the same time for a few seconds brought up the pairing screen on the TV. Once the pairing completed, the microphone buttom worked. Was driving me crazy, but this fixed it. 

philbo2113
First Poster
Options

Same here!

0 Likes
Abhishek Kar
First Poster
Options

I fasad the same issue. This solution worked fine for me also.

0 Likes
AndyLuna
Journeyman
Options
Re-pairing the remote control worked out for me, finally it's fixed .....I wasted hours with the support with no results!
0 Likes
Mook909
First Poster
Options

image.jpg

 When I used to press the microphone button and hold it down while speaking, a blue bar would go across the whole bottom of the TV. Now this message about Alexa comes up and it doesn’t work. I’ve tried re-pairing nothing works.

0 Likes
yebba
First Poster
Options

Worked for me, thanks!

0 Likes
Christopher503
First Poster
Options

Repairing my remote fixed the issue completely.  SO nice to have access to good advice. 

0 Likes
King Koopa
First Poster
Options

You are the best. This fixed all my issues

0 Likes
Karloyu
First Poster
Options

Late on the reply but hopefully this helps anyone who’s having this problem.  
After 2 hours of getting annoyed. LOL. Re-pairing my remote worked. 😁

0 Likes