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Original topic:

Voice recognition button not working - Smart Remote + The Frame 2021

(Topic created on: 01-09-2022 10:11 PM)
smoothmedia
Apprentice
Options
TV

I have a brand new The Frame 65" TV, with Samsung Smart Remote.

When I press the voice recognition (microphone) button, nothing occurs on screen.

When I use the remote functionality on the SmartThings app, the voice recognition virtual button works fine, so I know the TV is able to do the command...but for whatever reason my Smart Remote does not send this same command when the button is pushed.

What can I do to fix this?

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14 REPLIES 14
chris30house
First Poster
Options
TV

Holding the play button and back button at the same time for a few seconds brought up the pairing screen on the TV. Once the pairing completed, the microphone buttom worked. Was driving me crazy, but this fixed it. 

philbo2113
First Poster
Options
TV

Same here!

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Abhishek Kar
First Poster
Options
TV

I fasad the same issue. This solution worked fine for me also.

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AndyLuna
Apprentice
Options
TV
Re-pairing the remote control worked out for me, finally it's fixed .....I wasted hours with the support with no results!
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Mook909
First Poster
Options
TV

image.jpg

 When I used to press the microphone button and hold it down while speaking, a blue bar would go across the whole bottom of the TV. Now this message about Alexa comes up and it doesn’t work. I’ve tried re-pairing nothing works.

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