I have a brand new The Frame 65" TV, with Samsung Smart Remote.
When I press the voice recognition (microphone) button, nothing occurs on screen.
When I use the remote functionality on the SmartThings app, the voice recognition virtual button works fine, so I know the TV is able to do the command...but for whatever reason my Smart Remote does not send this same command when the button is pushed.
What can I do to fix this?
Solved! Go to Solution.
Holding the play button and back button at the same time for a few seconds brought up the pairing screen on the TV. Once the pairing completed, the microphone buttom worked. Was driving me crazy, but this fixed it.
When I used to press the microphone button and hold it down while speaking, a blue bar would go across the whole bottom of the TV. Now this message about Alexa comes up and it doesn’t work. I’ve tried re-pairing nothing works.