UPDATE Google Play Movies & TV app no longer working

[alexwent]

UPDATE. While I was on the phone to the UK hotline, the Google Movies app started working again on my Frame 2019 55" model.  RECOMMENDATION: If anyone still has this particular problem, please let Samsung know. Samsung TV Google Play Movies app no longer works.  Logo is followed by blank screen. Have tried resetting apps, TV and One Connect box. Can still cast via Chromecast; it Samsung's built-in app that is not working.

[alexwent]

I've started a new thread on this. Let's hope for a quick fix.

[Flamewagon]

I have the same issue, I have tried rebooting the tv, checking for updates and reinstalling the pre-installed app to no avail. Like others I can access the preview bar but cannot act as my movies via the app.

[Stedy76]

Ditto

[submarinex1]

same started not working monday night, been trying all day to uninstall ,reset, reinstall and nothing. only good thing is i can watch my movies i brought though youtube.  if i try use suggested titles it just says preview only and wont go to menu to look at normal app.

[Codemonkey]

Same here

[Codemonkey]

Same here 

[Jim61]

Exactly same problem.

Anyone have solution ?

[Stedy76]

You can still access your library via YouTube until Google Play app is fixed. It's a workaround I guess. As far as I'm aware no Samsung support member has knowledged the recent issue.

[Stedy76]

https://www.samsung.com/us/support/troubleshooting/TSG01003027/ if someone could try these steps and report back that would be great 🙂

[alexwent]

Did all this last night. It does not work.