Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

UE50TU8500 - Unable to detect bluetooth speaker - SONY SRS XB 20

(Topic created on: 21/12/20 00:27)
evijay
Apprentice
Options
TV

My new TU8500 is unable to detect (bluetooth pairing) my Sony SRS XB 20.. 
anyone else with similar problem ?

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
GreyMatter
Smooth Operator
Options
TV
the speaker, due to it's nature, will only be a receiver. speaker should be in "discovery " mode and not searching. The speaker needs to be searched for (discovered) by other devices.
the TV, that can be either receiving, sending or both.
I would also unpaired any other devices from the speaker. sometimes they can only pair to one device at a time (regardless of whether the other device is on/active)

View solution in context

0 Likes
Reply
8 REPLIES 8
GreyMatter
Smooth Operator
Options
TV
check the Bluetooth versions on the two devices, sometimes there are forward and backward compatibility issues with Bluetooth. I hate Bluetooth.
0 Likes
Reply
evijay
Apprentice
Options
TV

Thanks , both are 4.2 

so this should not be the issue

0 Likes
Reply
GreyMatter
Smooth Operator
Options
TV
are you sure Bluetooth on your TV is send and receive and not just receive
0 Likes
Reply
evijay
Apprentice
Options
TV

Interesting!

Answer is , I am not sure.

 

Sound output -> Bluetooth Speaker List  and TV starts searching.

Speaker is also in searching mode.

but nothing is detected.

 

I assume, it is is send and receive mode ?

0 Likes
Reply
Solution
GreyMatter
Smooth Operator
Options
TV
the speaker, due to it's nature, will only be a receiver. speaker should be in "discovery " mode and not searching. The speaker needs to be searched for (discovered) by other devices.
the TV, that can be either receiving, sending or both.
I would also unpaired any other devices from the speaker. sometimes they can only pair to one device at a time (regardless of whether the other device is on/active)

View solution in context

0 Likes
Reply
evijay
Apprentice
Options
TV

Thanks!

Tried but no luck..... 😞

0 Likes
Reply
GreyMatter
Smooth Operator
Options
TV
final thing to do is to check for updates on both products. if that still doesn't resolve it, either one of the products is faulty OR there's a bad case 9f UE
0 Likes
Reply
evijay
Apprentice
Options
TV

Thanks ...

TV is updated for latest version .. and no updates for Bluetooth speaker..

I will raise it with Samsung Support .. to see if they have some solution

0 Likes
Reply