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UE50TU8500 - Unable to detect bluetooth speaker - SONY SRS XB 20

(Topic created on: 20-12-2020 11:27 PM)
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evijay
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My new TU8500 is unable to detect (bluetooth pairing) my Sony SRS XB 20.. 
anyone else with similar problem ?

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Anonymous User
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the speaker, due to it's nature, will only be a receiver. speaker should be in "discovery " mode and not searching. The speaker needs to be searched for (discovered) by other devices.
the TV, that can be either receiving, sending or both.
I would also unpaired any other devices from the speaker. sometimes they can only pair to one device at a time (regardless of whether the other device is on/active)

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Anonymous User
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check the Bluetooth versions on the two devices, sometimes there are forward and backward compatibility issues with Bluetooth. I hate Bluetooth.
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evijay
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Thanks , both are 4.2 

so this should not be the issue

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Anonymous User
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are you sure Bluetooth on your TV is send and receive and not just receive
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evijay
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Interesting!

Answer is , I am not sure.

 

Sound output -> Bluetooth Speaker List  and TV starts searching.

Speaker is also in searching mode.

but nothing is detected.

 

I assume, it is is send and receive mode ?

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Solution
Anonymous User
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the speaker, due to it's nature, will only be a receiver. speaker should be in "discovery " mode and not searching. The speaker needs to be searched for (discovered) by other devices.
the TV, that can be either receiving, sending or both.
I would also unpaired any other devices from the speaker. sometimes they can only pair to one device at a time (regardless of whether the other device is on/active)
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evijay
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Thanks!

Tried but no luck..... 😞

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Anonymous User
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final thing to do is to check for updates on both products. if that still doesn't resolve it, either one of the products is faulty OR there's a bad case 9f UE
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evijay
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Thanks ...

TV is updated for latest version .. and no updates for Bluetooth speaker..

I will raise it with Samsung Support .. to see if they have some solution

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