I got a new TV for Christmas and im having trouble with it. Its a little more complicated than what I put in the subject line. I have the TV connected to my router via ethernet cable (bought off Amazon claiming to be a cat 8). Also I should add this problem happens when I connect tv to wifi or my mobile hot spot on phone. I've tested the connection and its connected with full bars on all the previous mentioned methods of internet. So im setting up the TV and it comes to the portion where I need to download and accept the terms and conditions, but when I try it just get a message back saying internet is unstable. So I cant accept terms and conditions. It won't let me check for an update since I have not accepted terms and conditions. HELP!!!
I have tried resetting it. But for some reason the number pad won't come up to enter the default password to get it to reset. As of right now im thinking my options are returning the TV, or downloading the update (I know the TV needs it i have 1401 and the last update is 1406.9) on a USB. The bad part is, 2 weeks prior to getting the TV my laptop stopped working. Im hopping make someone has advice on how to get this to work other then what I fear my 2 options are.
Hi @Dan707 Some customers have had this problem if country and language are different, however may not be the same on your case. You may well have the latest update. I would suggest a Factory Reset, Support-Self Diagnosis-Reset. One customer found it was easily solved thereafter by using the Smart Things App https://eu.community.samsung.com/t5/tv/unable-to-accept-terms-and-conditions-solved/m-p/2051932 If not See if you can sign into your Samsung Account or create a new one, now see if you can accept the Terms and Conditions. Possibly you may need to unplug your router for around 5 minutes and then reconnect.
A few more details in this thread, some members solved it by installing a VPN. https://eu.community.samsung.com/t5/tv/unable-to-accept-terms-and-conditions-on-hub-tv/td-p/363241/p...