TV suddenly 'unable to connect to network' Error code 202 . Can anyone help?

[Shales03]

My Samsung TV (model UTU700 43 inch) has been set up and working for about a year now. However, 2 days ago it stopped being able to connect to the internet. It says it is connected to the local network but not to the internet. However, my network connection is fine and all my other device are working on the internet as usual. When I tried connecting it to my phone 4g (i.e a different network) it came up with the same issue. 

The television had auto updates turned on so it should be up to date. I have tried turning it on and off again. I have also tried turning my router on and off again. 

Can anyone help?

Error shown in network settings on TV below?

'Unable to connect to the network

1)Try logging in to your internet service network 2)Try contacting your internet service provider for more information'

[leicesterMan]

Does it connect with an ethernet cable

[leicesterMan]

.

[Pugs1957 · Accepted solution]

When you turn both the TV and router on and off wait 30 seconds between those actions so the RAM has a chance to clear.

[Shales03]

Thank you everyone for your quick responses! Turning both off at the same time and leaving 30 seconds did the trick. Thank you so much!

[willjoe]

How do I fix Error 202 on my Samsung TV?
I had to call my cable company and they walked me through these steps:
Unplug the modem, and let it power off.
Unplug the wifi router, and let it power off.
Unplug the TV, and let it power off.
Plug in the modem, and let it power up.
Plug in wifi router, and let it power up.
Plug in the TV, and let it power up.

Hope this helps

[Kcbrewron]

I am having this issue as well. A couple of odd items to note.

1) this started on one TV and is now happening on a second a day later.

2) I can connect to the internet even though it says it can't. Netflix will still play shows on both TV's but Samsung app store and network tests indicate or can't connect to the internet. Amazon prime, Hulu, and sling TV all fail to load.

I've done all the reset steps and now have no apps on one of the TV's nagging it worse than only having Netflix. I've called support and now they're directing me to a technician. I'm sure that's going to cost me since the TV's are not than a year old and not under warranty

[Juliana07]

I’m having the SAME problem. How did you fix it?

[Benjamin Tong]

Similar to other posts, this afternoon tried to access Netflix via the Samsung SMART TV app and it wouldn't load.  "Cannot connect to the internet".  Error code 202.  Tried all of the suggestions of unplugging the modem, wifi router, and TV and none of it helped.  Ultimately, what worked was reset the TV (model Q8DA) and network settings.  In order to do that, you do need to input a PIN.  And with the "smart" remote with no numbers, one user did suggest having to "pair" the remote to the TV, that I don't remember doing previously.  Simultaneously push and hold the "back" and "play/pause" buttons allowed the "pairing" to happen.  After that, when requested for the PIN, you have to push the "123" button and the numbers pop up on the screen.  Not very user friendly, but it ultimately worked.  You have to re login to the Samsung TV, and also the Netflix app, but finally able to use it again.  Good luck to all!  -Ben

[cwachs]

I've read all of these posts regarding error 202. I am also a network engineer and very well versed in networking. There are 4 Samsung smart TVs in the house. On the same day, three of the 4 stopped working and give this 202 error. The only app that still works on the TV is Netflix, the rest timeout in various ways.

I have changed DNS, I have manually input IP addressing, I have tested on IPv4 only, IPv6 only, dual stack configuration. Same 202 error every time. I've power cycled everything and factory reset TVs. I've changed routers. I've turned off all firewalls. I've tested all TVs on Ethernet and house WiFi. Same issue each time.

Nothing else in the house has any connectivity issues.

But, what gets me is if I put my cell phone in hotspot mode and connect the TV to my phone, the error goes away and everything works. I go back on AT&T fiber connection and the error returns.

So, it only fails when connected to AT&T fiber at the house. AT&T obviously say there is no issue since everything they can test works. Modem was swapped out just in case. Modem (Nokia fiber ONT) was put in router mode. Fails. Modem was put in passthrough mode and my Mikrotik router handled all routing. Fails. Firewalls verified off on modem and router.

If it really was a global AT&T fiber issue, way more AT&T subscribers would be crying out. And, one TV in the house with the same exact setup but slightly older works perfectly. So, how can I blame AT&T when one TV works and another with identical settings does not?