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TV Started Sparking

(Topic created on: 30-03-2023 09:35 AM)
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bmccorquodale
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  I've had my Samsung QN65Q65FNF TV since October 2018.

While I was watching YouTube this evening I heard loud popping noises and saw sparks coming from the back bottom left of the TV, then the TV went to static, then completely black. I ran over to inspect and make sure nothing was on fire and I could smell the burning plastic smell. Everything else that was plugged into the outlet was still powered on, but the TV was off. I also own a Samsung 4K Blu-Ray Player which uses the same power cord as the TV, so I tried swapping the power cords since I knew that the Blu-Ray player still worked and there doesn't seem to be any power signal to the TV since it's still not turning on. 

Help me 😞 

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4 REPLIES 4
AndrewL
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@bmccorquodale: I'm really sorry to hear that you have encountered this issue with your TV. We take matters of customer safety very seriously, therefore I would like to arrange to pass your details to our Product Liaison Team, who will reach out to you as soon as possible to provide further support. If you are based in the UK or Ireland then please send a private message to Sam_UK, and myself or one of the other moderators will be on hand to assist you. 

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

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Members_tPqeXmM
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I've had the same today. Scary.

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MJCO
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I had the same issue this week. Was there a resolution?

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AntS
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Hi @MJCO , Have you been in touch with your local Samsung Support regarding this?

 

If not, as AndrewL said above, can you send us a Private Message with your contact details and any relevant info (e.g. the model number and serial number of your TV; and a description of what happened) to our @Sam_UK  account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597) Guide on how to send a Private/Direct Message here if you need it: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...  

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