I have a Ue55hu8500t tv. I was on the xbox and all of a sudden the picture broke up and disappeared. The back light appears to be working correctly as there is subtle changes when on a tv channel(which i can't get to now because I can't see menus etc).
I am suspecting the graphics card/driver.
Just tried that, and exactly the same. Just seeing the back light.
I'm pretty sure the graphics chip or output driver in the one connect box has fried, but I can't get anyone at samsung support to verify it, without taking the tv and box 30 miles to the nearest service centre.
P/no. Of box is BN94-07687B
Cheers for the heads up, @Maddogcat.
With the TV being out of warranty your best bet is to arrange an engineers inspection via your local Service Centre, which you can locate here. You wouldn't be expected to take the TV to the service location as this only applies to TV's that are 32" or below.
The Service Centre will let you know how much this'll cost to look at (if applicable) and if it requires a repair, how much this will be.
I have same problem. My TV has a sound but no picture. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. my Tv is 2 years in November just passed. Can some one let me know what I can do? Many thanks.