14-04-2023 02:54 PM in
14-04-2023 03:50 PM in
Hi @Adamark ,
I would happily get this looked at. May I ask what option are you selecting to reset: Reset Picture, Sound, Channel, Smart Hub? Are there any external devices connected to the TV when you attempt to do this?
14-04-2023 05:41 PM in
14-04-2023 06:25 PM in
I see @Adamark . Have you tried to request Remote Support following the steps listed on the guide provided above? If not, I would suggest giving this a try so our TV Experts can get this looked at and sorted.
14-04-2023 06:56 PM in
No, because where I get stuck is the menu doesn't load and I can't enable remote management. I thought there was a solution to this before I would take the TV in for service.
14-04-2023 07:16 PM in
Service may not be required at this stage @Adamark . If you are unable to request support via this route, I would recommend reaching our dedicated TV Specialist Team. If you are based in the UK you can reach them on 0333 000 0333 from Monday to Sunday from 8 am to 10 pm.
For other countries please select yours on this list and head to the Support or Contact page to find the right details: SAMSUNG | Samsung UK