Tv plus

[Criddic]

Hello I have a QE55Q6FAM Tv running software version 1151

I don’t seem able to access the tv plus app the channels don’t appear when I press my Tv Plus the only way I can get to channel #4000 is by voice command but can’t get channel #4001 or #4002 now I don’t have an aerial connected and get my tv channels through Freesat is this the reason why? Please could somebody help me and point me in the right direction as very little support around for this problem thank you 

[tonyc2584]

I have just got a new TV and nothing happens when I press any movie or My TV Plus ...why???

[AlanCampbell]

I’m having the exact same problem, with the exact same television. Did you work out how to access channel 4002?

[JAMES4578]

---

@AlanCampbellwrote:

I’m having the exact same problem, with the exact same television. Did you work out how to access channel 4002?

---

Hi @AlanCampbell  Not sure if @Criddic was able to 4002 eventually but  they were able to redeem vouchers.   It appears  Tv Plus not so straightforward with freesat  if you move cursor to right other options should appear , other option to plug in terrestial aerial.  Otherwise if have not done already you can try a Smart Hub and factory resets.  Anyway more information is available in the main TV Plus problem thread  https://https://eu.community.samsung.com/t5/TV-Audio-Video/Tv-plus-problem/td-p/378151eu.community.s...