24-01-2023 01:12 PM
So - delivered new in Sept '22. It was unboxed, plugged in and has sat on the stand since.
Before Christmas my wife and I noticed a green dot had appeared top left of the screen. Not really noticeable watching normal telly but we have the radio playing through it during the day and early evening and the background for Classic is Black so it's really visible.
Contacted the retailer who told me to contact Samsung as well within warranty (it actually has 5 yr warranty - registered). Contacted Samsung and they talked me through various steps, power off, reset factory settings, ensure most up to date software etc and nothing changed. They then booked a repair through an authorised service engineer who contacted me prior to attending and told me that the issue could not be fixed, that it's a software issue that Samsung are aware of and that they wouldn't be coming out.
Now Samsung are telling me that I have to approach the retailer again and a replacement would be "at their discretion".
Can someone please explain to me where this is an acceptable outcome - surely the steps should be an apology and a replacement from the manufacturer...?
24-01-2023 02:29 PM
2 Decades Samsung Ownership, If my response helps leave a Like and Accept as a Solution
DAILY: ZFold6, Watch Ultra, Fit3, CL Ace 2, BT-W6, 20,000 Power bank, Smart Tags
FAMILY: ZFlip5, ZFlip6, Watch6 Classic, Tab S8 Ultra, Tab S7 Plus, Buds Pro2, Buds3 Pro
OFFICE: Book2 Pro i7, M70A 32”, Logitech K700, MX Ego, M720 Triathlon, Pop, Jabra Evolve2
AV/GAMING: QN95A 50” TV, Q900A, SW900s, 8 Series TV, LG OLED, M70A 43”, Dell Inspiron G5
APPLIANCES: Jet 75 Vacuum, MC32 Oven, American Fridge, 8 Series TV, LG OLED
SPARES: ZFlip4, ZFlip3, Buds1 Pro, Buds2 Pro, Book2 Pro i5, Level Speaker
MAINTAIN: iPhone 14, iPad Air4, iPad Mini4, iPad Pro1 12.9, Watch6
24-01-2023 02:36 PM
It was a warranty replacement via Retracare, via RGB Ilford.