20-12-2016 09:30 AM
Morning;
I've bought a TV samsung KS7000 , and i have some issue
The Tv is connectect to my PC in HDMI -
Randomly - the TV go black for few seconds .
I've edit the source where i've plug the pc as "blue-ray" so i can use HDR mode ; but quite often the source go back as PC itself.
My feeling is that the tv try to resynchronise the connection with the PC . going though many website it seems to be a "hdmi hansake issue"
i've bought a new HDMi cable and i still have the issue
any idea how i can fixe this ?
thanks
06-05-2017 11:12 PM
12-05-2017 09:44 AM - last edited 12-05-2017 09:44 AM
So is that it SAMSUNG, is this all the help we are going to get (no help)?
19-05-2017 07:48 AM - last edited 19-05-2017 07:48 AM
HDMI issues are starting to get some press now Samsung:
25-05-2017 07:39 PM - last edited 08-07-2017 02:02 PM
Apparently they are now actually responding and promising a fix:
https://www.theverge.com/circuitbreaker/2017/5/24/15684902/samsung-tv-hdmi-switching-forums-complain...
However, as of June 8th 2017 the situation is still pretty dire. 😞
How about a nice video collection of your (frustrated) customers samsung ?
1 https://www.youtube.com/watch?v=B6ny04oFQSg
2 https://www.youtube.com/watch?v=gl7uC_T-bC0
3 https://www.youtube.com/watch?v=mLIFNTWJCIM
4 https://www.youtube.com/watch?v=Oa1estb-CrA
5 https://www.youtube.com/watch?v=1JKtX8WSXr0
29-11-2017 06:26 PM
So after a long and arduous voyage with Samsung Support, they came by a few times and replaced parts on the TV.
It was actually fixed by replacing the main board of the TV. Changing OneConnect Box or Cables had no effect.
30-11-2017 10:40 AM
Whis they would sort out my recording issue!
03-01-2018 05:32 PM
Trying desperatly to get some support from Samsung on this but the support desk is one of the worths i've seen- really unprofessional from a brand like this