25-05-2023 05:37 PM
25-05-2023 06:25 PM
@Squidem Let's get to the bottom of this for you. Please confirm the model number of your TV, this is located via Settings > Support > Contact Samsung. You can also find this on the back of the TV.
25-05-2023 06:43 PM
25-05-2023 07:16 PM
@Squidem Thank you for confirming that. If you have any external devices such as a PlayStation or a Sky box, please unplug these and try again.
Does this happen on all sources? If you have a HDMI cable connected to your TV, please try another HDMI cable to rule this out.
Can you also confirm when and where you purchased your TV exactly?
25-05-2023 08:15 PM
25-05-2023 08:20 PM
@Squidem Let us know how you get on!
25-05-2023 09:02 PM
26-05-2023 12:19 AM - last edited 26-05-2023 12:30 AM
Hi, you have exactly the same model as us and ours is just over 2 Yr old. Ours started with one patch like yours and now it has four. We have had an engineer out to ours yesterday and are now awaiting the report.
31-05-2023 10:28 AM - last edited 09-11-2023 03:09 PM
06-06-2023 04:32 PM
I have the same problem.
@LukeB2 Should I make a new request for my situation?