Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Trouble with digital audio output

(Topic created on: 07-02-2020 12:37 AM)
1350 Views
Atsan
First Poster
Options

Hi!

 

I believe I have a defect on my TV.  I bought a soundbar for my Samsung UN50RU71000FXZA. When I try to plug in the digital audio optical cord it does not go in. After watching YouTube tutorials I see that the cover to the port slides in. The cover on my port pulls out. Even with the cover pulled out I cannot plug it in as there is a silver pin blocking the cord from going all the way in. I am assuming the port cover covers the silver pin when pushed in.  Has anyone ever dealt with this defect?  I have attached a gif for reference
ezgif.com-video-to-gif (1).gif

 

0 Likes
1 REPLY 1
CarloL
Hotshot
Options

Hey @Atsan! It would be best to get in touch with the Samsung AudioVisual team about this. They can be reached here: 0333 000 0333.

0 Likes