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Tiny audio cut outs on Samsung TV

(Topic created on: 09-02-2020 10:19 PM)
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Soysauce98
Student
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Hey so I've had a pretty annoying issue for the last 3 months on two different TVs of the same model. I have the uhd NU6950 and have only been using the tv speakers, no soundbar or anything. Every few minutes there's a hiccup in the audio, best described as a complete drop of sound for a milisecond. There's no sound distortion, it's like more like a vinyl pop with no sound. So far I've only found this problem with hdmi inputs, so naturally I have tried new cords, I even bought brand new ones and the problem occurs with the cord that came with the tv. After a few months I returned the tv and got a new model... same exact issue. I tried factory reset and nothing, it still persists. It happens when connected to my switch and computer, so I doubt it's a problem with either one. Samsung support didn't help very much either. 

Is there anyone who has/had a similar problem and has a fix? 

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8 REPLIES 8
AndrewL
Moderator
Moderator
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@Soysauce98: Do you have an external device connected to the TV such as a cable/satellite box or console? If so, please remove any connecting cables from the TV and, if possible, check to see if the issue occurs on the TV source. Can you also switch off the TV, unplug it at the wall for 30 seconds and plug it back in to see if this helps? If it doesn't, go to Settings > Support > Self Diagnosis > Start Sound Test, to see if your see any error messages. If you do, I recommend reaching out to our AV Team on 0333 000 0333, where an advisor will be able to assist you further.
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Soysauce98
Student
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I already said I have a Nintendo switch connected and have connected my computer via hdmi. This issue does not occur with the tv source. I have brand new cables and no audio cut outs occur on the connected devices when used alone. Unplugging the tv did nothing and reseting also did not fix the issue. 

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N1vag
First Poster
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@Soysauce98 wrote:

I already said I have a Nintendo switch connected and have connected my computer via hdmi. This issue does not occur with the tv source. I have brand new cables and no audio cut outs occur on the connected devices when used alone. Unplugging the tv did nothing and reseting also did not fix the issue. 


Have you turned Dolby Atmos on in the sound settings? If so, turn it off and see if that helps. It seemed to help the issue for me (I don't have anything capable of running Dolby Atmos anyway).

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jvelez88
Student
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Have you found a solution? Ive got this problem but with Air Signal, Ive got a HDMI to Coax encoder, works great, Used to have almost 10 tvs connected from various brands, but some random day only the samsung ones began having this problem, Have tried disabling all "pro features" from the audio settings, reset tv to default settings, changed coax cables, coax encoders but nothing happends, can someone point to a solution?

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GDEN
First Poster
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We have just bought a QE65QN90B and had a similar problem today once we had set it up. The sound was fine through the tv, but once we connected it to SkyQ the sound hiccupped every few seconds.  After doing an online chat with Samsung we were advised to do a cold boot, had to turn off tv, remove plug from socket for 30 seconds, plug back in, turn tv back on using remote, then hold the power on/off button on remote for 15 seconds, during which time the tv reboots. Lo and behold it worked for us, so relieved, didn’t think it would work. Hope this helps someone with similar problems.

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Rachel Gomez
Journeyman
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When the Anynet setting is turned on, it can hijack your sound and lead to this sound cutting out the issue. So, you should find out whether it’s turned on. If so, turn it off.

 

Here are the steps you should follow to do so:

On your remote, press Menu
Select General
Select External Device Manager
Click on Anynet + (HDMI-CEC)
Select Enter and then Off

 

Regards,

Rachel Gomez

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Dennis  Tewkesbury
First Poster
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We have just purchased the same as yourself and had the same problem. Hiccups all the time. We put up with it for one night while I looked for a solution and saw your post. Followed your instructions and lo and behold all is well. Thanks for the post as it drove us potty 

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VasMan
First Poster
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After 4 years of use with no issue my Samsung TV (QE65Q60RATXXU) started exhibiting this audio issue only with HDMI inputs. A temporary fix is to connect/disconnect the cable or perform a reset via holding the Power Off button. Issue goes away but if you switch source (e.g. switch to TV channels and back to HDMI) issue happens again. It seems that there is a constant need for HDMI input reset whenever that HDMI input is selected. Tried different cable with no luck. Issue is present both with the TV speakers and connected soundbar (one active at a time).

 

Has anyone had any luck with a permanent fix?

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