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Original topic:

Smart Hub is being updated. Please try again later.

(Topic created on: 10-02-2020 02:46 AM)
RubbleToes
Journeyman
Options
TV

I'm having the same problem everyone else is having. The recommended solutions are not working. Samsung caused the problem. Samsung needs to fix the problem. Model UN55JU6400. All downloaded apps deleted and can't download new apps since update.

22 REPLIES 22
ChrisM
Moderator
Moderator
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TV

Hi @RubbleToes 

 

Let's get this sorted for you. Let's do a reset of the TV. Go to Menu > Support > Self Diagnosis > Reset.

 

Let us know if this helps.

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RubbleToes
Journeyman
Options
TV

This did not fix the problem.

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CarloL
Moderator
Moderator
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TV

Right, let's do something else now.  Power your TV off and wait 30 seconds, after this power the TV back on and wait 5 minutes. During this time do not press the Smart Hub button. Once you have waited 5 minutes, power the TV off at the mains and wait another 30 seconds. Should this not help, you can perform a Smart Hub Reset on your TV.

You can find how to do this on this handy guide here 

 

RubbleToes
Journeyman
Options
TV

Neither of these worked

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CarloL
Moderator
Moderator
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TV

In this case, it would be best to give a call to the Samsung AudioVisual team. You can reach them on this number: 0333 000 0333.

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RubbleToes
Journeyman
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TV

I'm in the US

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RubbleToes
Journeyman
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TV

They were not able to fix it.

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CyMel46
First Poster
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TV

@RubbleToes wrote:

I'm having the same problem everyone else is having. The recommended solutions are not working. Samsung caused the problem. Samsung needs to fix the problem. Model UN55JU6400. All downloaded apps deleted and can't download new apps since update.


I had this problem and tried many suggested fixes without success.
My tv was connected via a wired network. I disconnected the ethernet and connected via wi-fi. I was immediately able to download all apps that I wanted. I went back to wired network and problem has disappeared.

TV is 2015 model UA48J6200.

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Gregorycolin
First Poster
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TV

Is it my impression that this is a problem which continue to irrate and annoy.

this happens far too often.

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