@Gfpluxthanks for explaining again with:
"Just to repeat and clarify. I have a Humax Satelite box with a hard drive for recording and a Satelite dish in the garden. (I live in Luxembourg). The recording is made by using the screen of the Samsung Q9 TV to record individual programmes or series....."
You have have taken the trouble to reiterate that you are using the screen of the TV, but the question still remains as to whether the Electronic Program Guide belongs to the Samsung Q9 TV itself, or whether it really belongs to the Humax.
Assuming that the EPG does belong to the Q9 TV, as you seem still to indicate, I would like to comment further, as follows.
Re.
Statement 1. "...If as suggested “someone” is messing up the codes then it suggests it is not a hardware problem of the TV and the recorder...."
Q2. "...However who is it that is messing up the codes..."
Q3. "...Are there multiple people and organisations involved in these codes or is it one central organisation.... "
Statement 4. "...This thread is as you say about a (possible) fault with Samsung TV’s but could it be a TV programme code issue, with two possible problems on the table it is easy for no one to take responsibility...."
Statement 3. "...I am not a geek, just an old bloke with a wife who gets upset (very easily) when technology goes wrong and tends to blame me!"
1. This sounds just like the sort of line that Samsung's customer service was taking when I spent a year or more trying to discuss it with them, but all to no avail!
Even if Samsung's Customer Services were to have got it half right (see below) I believe that it would still be the responsibility of Samsung, with which its customers have their contracts. In that case it would still be Samsung which supplied the 'faulty' EPG to its customers, while claiming that their TV could record programmes from it, and whether they had actually previously acknowledged that it cannot do this, or not (see earlier in the thread).
2. As in 1. but also see below.
3. Yes, I think I discovered that (at least with the Q9) the EPG in use is not a "Freesat" brand/product but one provided by a Samsung subsidiary/allied company (maybe the one which also provides the channel which has caused the other main problems described in this forum!). If so, it is indeed Samsung which could be described as the 'central organisation'.
4. As in 1. above.
5. My wife feels exactly the same!
She would much prefer to record directly from the TV to a hard drive, instead of using our Freesat Humax and Freeview Humax set hard drive top boxes, which both work completely reliably and use the same Satellite and over-the-air broadcasts.
She finds them much harder to operate because of the need to change the AV channel etc. which was the main reason we spent so much on the Samsung TV....
Obviously it is not a fault of the Freesat and Freeview broadcasts so Samsung CS should really stop trying to pass the buck
