If there is a problem due to the kind of previews on the 'Popular Now' bar of the Smart Hub you can choose what type of channels appear there, as follows.   1.  Set up some  channels, in e.g. 'Favourites 1', and, in the Channel Guide, navigate left and all the way up to 'Filter by',  and next, from the drop down menu, select 'Favourites 1'   2. Go to the 'Smart Hub', navigate up to 'Browse More', and click 'OK'   3. Navigate fully to the top of the page, so 'Settings' can be selected by going right and then click 'OK'  (in order to get the settings for 'On Now')   4. In each of the 'On Now settings' sections, go through all the 'Genres' etc. and de-select everything.   Then, in the bar of preview images at the bottom, the 'Popular Now' bar shows favourite TV channels, which might be more useful. ... View more

@occicat wrote: Never worked for me unfortunately. 75” mu9000 here and at random times this smart tv app will start playing unexpected and you can’t shut it off or remove it. What’s worse is that it turns my PS4 on when I quit out of the application.   The app isn’t even installed on my tv and continues to pop up.  Samsung has refused to make this right after reaching out to them.    $3k for a tv that displays video and apps when you did not ask it to on top of strange angled lines when scenes change on my unit which Samsung also refused to fix.   Flat out disappointed with Samsungs lack of customer service and technical ability including their poor quality control, this is my second MU9000 with defects.   In UK, since doing the things I posted for Samsung Qe65q9fn we no longer have TVPlus appearing anywhere, but neither of our 2 big screen Samsungs could record as advertised, and they keep/kept going wrong in novel ways too, although they do have good menus, Favourite channels, and FreeSat tuners, which were really all we really required.   The latest thing with our current QE659FN is that it has started losing the AV setting from time to time, presumably due to poor physical connections between the fancy (very hot) Samsung box and the TV, but there seems little point in contacting Customer Services any more so I just waggle the connections in case it might help. It just might be incurable software or hardware problems after all, but obviously no one would be able to discern such an intermittent snag and I cannot face going through all that yet again to no avail.    For us, in each case Customer Service has proved just as useless as others have reported. They are pleasant and try hard to be helpful but don't really know much about Samsung TVs, or perhaps any TVs, and according to our experience, and neither do their sub contracted engineers, while in fairness most problems are probably unfixable. I reckon that for these supposedly miraculous gadgets the only option is usually replacement, after much palaver.   Q. Why didn't our earlier TVs keep going wrong like this? A. Perhaps quality control was better.   Q. What is the point of consumer legislation? A. Not much.   The best thing to do is probably to buy the cheapest, least complex, TV available and to get separate boxes to do anything other than just watching tv. Anyway our old Nvidia Shield Tv and very old Humax DVRs are much better for that, as well as for iPlayer, YouTube, and recordings, and happily they do not keep going wrong!   ... View more

@thepharcydethanks for the suggestion about blocking at the router, but when this was mentioned before it looked to me as if it would be quite complicated. Would you like to provide a simple walkthrough?   Re. " Unfortunately, in 'Manage Show Notifications' the setting 'Turn All Notifications Off' is greyed out ", Samsung Tv CS said it was not a bug with the Samsung TV but instead it was to do with the (Samsung owned?) TVPlus software but I couldn't find any contact or link for a specific TVPlus forum... ... View more

@iiznoat least with our QF9 TV, when the smart hub opens, a little plain blue image of a TV (with some things on its screen) now appears 3rd in the horizontal row of items at the bottom of the screen (I think they represent apps, such as i-Player and YouTube, which we do use from time to time), and the 'TV image app' is selected by default whenever the hub is opened.   This particular 'TV image app' icon can't be 'moved' (by navigating down to the 'move' option while it is selected) but those we don't want to see have been moved to the right of it and some right to the end of the row (out of the way).   For convenience we have placed the 'Live TV Freesat' icon next in the bottom row, which puts the corresponding icons for 'Guide', 'Channel List', and 'Recordings' in the corresponding row above it when it is intentionally selected, followed by the Favourite Channel Logos themselves.   I think this is because we have moved all the other apps to the right, so that 'Browse More' is the first item in the next higher row, shown upon opening the hub, being related to the plain blue icon 'TV image app' mentioned above.   After a reset, in the row above the apps following the text 'On Now', the second item now has the title 'Popular Now' above it, as a sort of heading for rest of the row of mostly blank screen thumbnails for the favourite programs. Before the reset, for some reason this title used to be 'On Now' and showed thumbnail screen previews of the current programmes on our Favourite Channels. - So it seems that either title, 'Popular Now', or 'On Now', are the alternatives which appear above the row, perhaps as the TV learns more about the user's settings and preferences?   I gathered that you found it annoying to have movie trailers there, so perhaps setting up Favourite Channels to limit what is shown in the hub, some more exploration of these settings, and re-ordering of the items in the apps row would help.   ... View more

The problem seems indeed to be that "TVPlus is embedded" and can't be permanently removed, but it can at least be demoted to the end of the bar across the bottom, by navigating down from it to get the option to move it. Also TVPlus can be excluded from the 'On Now', 'Guide', and 'List' and displays, as follows.   The Smart Hub (home screen) would seems always to open on the first item in the bar across the bottom, which would then be 'On Now'  (i.e. On Now/'For You', see next paragraphs) and I don't think  this can be moved out of pole position.   However we found that the 'On Now' display can be made to show only what's on in the channels we usually watch (i.e. Favourite Channels which do not include the embedded TVPlus) as follows.   1. Set up Favourite Channels: in the List page navigate right to the panel where Favourites can be edited or selected, when the Guide page an 'On Now' bar will then also show the Favourite Channels instead of 'All Channels'.   2. Go to the 'Smart Hub' and navigate to 'On Now' > 'Browse More' > click 'OK'. At the top are buttons (selecting on 'For You' just shows the mixed 'genres' (which may by default have been marked as selected in 3. below), 'TV Shows', 'Movies', 'Sports', 'Music':- these seem to be considered as the 'genres' which would be added to the 'On Now' bar (if they had NOT been de-selected in 3. below. but 'TV Shows' cannot be de-selected)   3. To adjust the default selection of 'Genres', Navigate to the very top of the 'Browse More' page, to make a 'Settings' icon mysteriously appear, so that it can be selected by going right and then clicking ok, (confusingly these are not the usual 'settings' but must instead be the 'On Now' settings)   4. In each of the 'On Now settings' sections, go through all the 'Genres' etc. and de-select everything. Unfortunately, in 'Manage Show Notifications' the setting 'Turn All Notifications Off' is greyed out (anyone know how to fix this or is it one of the bugs?)   Then, in the bar of preview images at the bottom which is controlled by the 'On Now' settings, the programmes on Favourite Channels come first, being the current 'TV Shows' as a 'genre'. This now turns out to be useful after all, instead of being just a nuisance.   It gets rid of all the undesired stuff from the 'genres' because they have been both 'UN-favourited' and also DE-selected (except for 'TV Shows') in the 'Browse More' pages. If only there were a proper User Manual all this sort of thing need not be so obscure, and perhaps TVPlus would not seem so intrusive! ... View more

Correction re. my statement above " I don't think the TvPlus App ever appeared when the Satellite tuner was being used at first, or at least it does not recur": well we just went back to using the Freesat tuner after a spell on Terrestrial, and the TvPlus app is back in the row. Have again 'removed' it and hope that lasts.   On terrestrial TV the TvPlus channel list has apparently forgotten our location, so BBC One South just disappeared.   The TV seems also to switch between the Tuners of its own volition.   It's a bit of a mess at the moment so may I ask if Samsung has a list of these problems, and if so may we know what bugs it has acknowledged already? Without something like that I guess we will not know if any updates could ever materialize...   ... View more

@qbuster wrote: Sorry, but it is nonsense to say that as TVplus is inbuilt into Freeview that it can't be changed.    All Smart TV s are run by software and software is written by developers. As a former software developer myself, I would expect that it would be a couple of hours work at the most to write a function that enabled the removal of TV Plus.   The issue preventing Samsung developers from writing in such functionality is likely not to be technical complexity but commercial pressure. The dominating presence of TV Plus is likely to be subject to a hefty Contract that adds a lot of £000000's in revenue to Samsung/Freeview.   Any skills software hackers (I retired 25 years ago) out there that could put together a fix?  If you look at the top right corner of the EPG for Terrestrial TV there is a TvPlus logo, and I don't think Samsung claims it is a 'Freeview' TV.   i.e. It was explained to me that, strictly speaking, these Tv's do not have Freeview's (proprietary) functionality but that instead the Terrestrial Channel Guide functions are provided by TvPlus.   By the way the TvPlus App logo recurs in the list along the bottom on our TV too when the Terrestrial tuner is selected, which we might have solved by just moving it to the end of the row (where it no longer interferes with the programmnable Universal Remote's macro, employed to select the library of recordings on the HDD).   On the other hand the Satellite EPG has a 'FreeSat' logo at top right and I don't think the TvPlus App ever appeared when the Satellite tuner was being used at first, or at least it does not recur. Trouble is that on Satellite the recording function seems to have packed up , as predicted in an earlier post...   All this is certainly flaky on such an expensive range of TVs but the history of problems with the Samsung F8000, which we had before, does not suggest Samsung is likely ever to fix anything. The F8000 was even promoted on the basis  of its 'future proofing' with a plug in module for its hardware but as far as I know nothing useful ever came of that.     ... View more

@jules65 wrote: Hi, I am also having problems with Tv plus I had deleted it but its back again stuck on this channel and my remote will not respond to the tv , its not the remote itself as ive tried it on another tv so I cannot enter the menu or change source back to my Humax box  tried turning off etc  any ideas please  If it's the Tv which won't respond to the remote it could be a system crash.   If it is like our Q9FN, and the Tv will not switch off, you could try the controls on the bottom edge of the panel, under the Samsung logo. Pressing the central one of the five buttons there brings up a display on-screen to show the functions of the the hidden buttons 'Smart Hub', 'Settings', 'Return', 'Source', 'Power Off'.   If you can't turn off the power that way to be able to get the Tv working again there is nothing for it but to unplug.  Then if you don't mind starting from scratch again its Settings> General> Start Setup.     ... View more

Thanks James, crossposting! ... View more

  Re. Bluetooth Headphones   Found it through Home, Source, 'Connection Guide':-   Settings> Sound> Sound Output> OK> Speaker List> OK> 'needs pairing'   Works beautifully and, once the headphones have been paired,  whenever the headphones are powered on, a pop up on the TV asks whether to switch the sound from Tv to headphones. ... View more

@JAMES4578 wrote: @tranx wrote: @Timmy3 wrote: I have the same issue. I don't want to watch channel 4000 and have no interest in Rakuken and the rubbish on it  but my TV defaults to the channel. Needs to be fixed or this will be my last Samsung TV!  My own experience has been that, for such expensive gadgetry, Samsung's cut down and generic built in 'e-Manuals' have long been totally inadequate and that, as a consequence, their search functions have little chance to be much use. Customer Services also often need to look things up, but inadequate documentation seems to keep them just as much in the dark as the customers!   Maybe it's time for Samsung to take some notice?   Hi @tranx,  Maybe the e manuals are not  quite ideal for everyone, however comprehensive Samsung manuals are available via the support site. https://www.samsung.com/uk/support/     They do focus on a series but sometimes not a great deal of difference between different models.  I find this  site useful for checking specifications of particular models (many mauufactuers are listed)  https://www.displayspecifications.com/en/brand/08cd6 Thanks for the link and I have only tried "pair with bluetooth headphones" but 'nothing could be found' and it's a bit annoying that in the e-manual there was nothing under 'H'(eadphones), 'B'(uetooth), or 'P'(airing) either.   In passing, have already spotted something for pairing somewhere, perhaps in some sound options, but as yet can't find it again. I believe that this is just the sort of thing that many users would need to discover and e.g. In Panasonic's paperwork it would be easy to find something like this straight away...       ... View more

@Timmy3 wrote: I have the same issue. I don't want to watch channel 4000 and have no interest in Rakuken and the rubbish on it  but my TV defaults to the channel. Needs to be fixed or this will be my last Samsung TV!  It is indeed annoying when one cannot work out what is going on - and it is glaringly obvious that Samsung should provide a proper User Manual for each of their TV's. For example Panasonic has always done a much better job with a comprehensive and searchable pdf for each of their TVs, which must help it's street cred so much more!   My own experience has been that, for such expensive gadgetry, Samsung's cut down and generic built in 'e-Manuals' have long been totally inadequate and that, as a consequence, their search functions have little chance to be much use. Customer Services also often need to look things up, but inadequate documentation seems to keep them just as much in the dark as the customers!   Maybe it's time for Samsung to take some notice?   ... View more

Hi Timmy3, would you explain what you mean by '...my TV defaults to the channel...', please?   i.e. Do you mean that it 'default's to channel 4000, or does it actually 'default'  to TV Plus?   and does 'default' mean the channel shown in the 'recommendations' pannel across the centre when you press the Home-Logo button on the standard/old fashioned remote?   Did you know that, In the first setup menus, you can choose Terrestrial or Satellite channels, instead of TVPlus, to appear in the bar for recommendations?         ... View more

PS In the first setup menus - you can choose Terrestrial or Satellite channels, instead of TVPlus, to appear in the bar for recommendations ... View more

PS To save the spinning busy thingy when an input has not been configured, and when you still want Anynet to work, but don't want the mobile phone facilities:-   Settings> General> Network> Expert Settings> Power On with Mobile = OFF and IPv6 = OFF         ... View more

Try doing a reset, then reinstall without agreeing to anything!   On the second run we did this , and although the blue TvPlus icon was still there, the second TVPlus App icon was not, so presumably the code for nuisance app had not been activated   Anyway, in the Channel List, we had not noticed any TVPlus channels in the first place but routinely delete all unwanted channels, and use the Favourites List all the time instead, btw the favourites re-order function soon failed, also see below.   Additional Workarounds:   - Use a universal remote with macros for access to the hub to get the more useful 'Live Terrestrial/Freesat' highlighted, and to return from most other menus straight through the hub to watching live Tv.   - Select the Favourite Channels in the desired order, instead of trying re-order.   Otherwise Samsung Tvs have by far the best features but, from bitter experience with two F8000s, if one of its quirks is just too annoying it's best to reject the Tv as unfit for purpose.   ... View more