@Gfplux wrote: Good morning all, thanks for the EPG photos. The photo I have posted (above) is my EPG from my HUMAX, I think. As you can see It is recording match of the day this Sunday morning on BBC1. It looks somewhat different to the HUMAX photo posted! Strange or not? Right, your image shows a page from Humax. Not strange because the EPGs vary between newer and older Humax models so this would explain the difference. Imo in some ways the older functions, menus, and EPGs were better.       ... View more

@Gfpluxthanks for explaining again with: "Just to repeat and clarify. I have a Humax Satelite box with a hard drive for recording and a Satelite dish in the garden. (I live in Luxembourg). The recording is made by using the screen of the Samsung Q9 TV to record individual programmes or series....." You have have taken the trouble to reiterate that you are using the screen of the TV, but the question still remains as to whether the Electronic Program Guide belongs to the Samsung Q9 TV itself, or whether it really belongs to the Humax.   Assuming that the EPG does belong to the Q9 TV, as you seem still to indicate, I would like to comment further, as follows.   Re. Statement 1. "...If as suggested “someone” is messing up the codes then it suggests it is not a hardware problem of the TV and the recorder...." Q2. "...However who is it that is messing up the codes..."       Q3. "...Are there multiple people and organisations involved in these codes or is it one central organisation.... " Statement 4.  "...This thread is as you say about a (possible) fault with Samsung TV’s but could it be a TV programme code issue, with two possible problems on the table it is easy for no one to take responsibility...." Statement 3.  "...I am not a geek, just an old bloke with a wife who gets upset (very easily) when technology goes wrong and tends to blame me!"   1. This sounds just like the sort of line that Samsung's customer service was taking when I spent a year or more trying to discuss it with them, but all to no avail! Even if Samsung's Customer Services were to have got it half right (see below) I believe that it would still be the responsibility of Samsung, with which its customers have their contracts. In that case it would still be Samsung which supplied the 'faulty' EPG to its customers, while claiming that their TV could record programmes from it, and whether they had actually previously acknowledged that it cannot do this, or not (see earlier in the thread). 2. As in 1. but also see below. 3. Yes, I think I discovered that (at least with the Q9) the EPG in use is not a "Freesat" brand/product but one provided by a Samsung subsidiary/allied company (maybe the one which also provides the channel which has caused the other main problems described in this forum!). If so, it is indeed Samsung which could be described as the 'central organisation'. 4. As in 1. above. 5. My wife feels exactly the same! She would much prefer to record directly from the TV to a hard drive, instead of using our Freesat Humax and Freeview Humax set hard drive top boxes, which both work completely reliably and use the same Satellite and over-the-air broadcasts. She finds them much harder to operate because of the need to change the AV channel etc. which was the main reason we spent so much on the Samsung TV....   Obviously it is not a fault of the Freesat and Freeview broadcasts so Samsung CS should really stop trying to pass the buck   ... View more

Hi @Gfplux ,   I might have misunderstood, but you did say: "The TV is recording to a HUMAX Sat box".    If that is the case, and as also mentioned above, any recording would really be made by the Humax itself i.e. by using the Humax's own EPG and tuner/s, so that the Samsung TV would not be involved.   The problems described in this thread are mainly to do with Samsung TVs failing to record (to suitable hard drives or USB sticks) when programmes have been scheduled from the Samsung TVs' own EPGs.     ... View more

@knorde, understood.   Not sure if YouTube can be selected just as you want, but see post #5 at https://eu.community.samsung.com/t5/TV-Audio-Video/TV-Plus/td-p/247863/page/12 which describes the options concerning 'genres' ... View more

For us the failure of our new QE65Q9FN to record scheduled recordings is very disappointing but for me, and especially for PS4 games, the display is excellent.   I guess this is partly due to the large size of the screen but that it also results from 'Game Mode'. Not sure about the technicalities but sound is also very good and Game Mode sets itself automatically when the PS4 comes on.   Compared with e.g. our Sony KD-49X8309C (2015) it produces an outstandingly clear picture with beautifully smooth movement - and I would say it's about twice as good! ... View more

In that thread and '3 weeks ago' the mod @AntS said :- {  Regarding the thread's main topic of having issues with scheduled recording, this is the statement I've been given: “We are aware of a small number of customers facing difficulties when making scheduled recordings, especially when using “Series Link”.  We are investigating these complaints and will resolve them with a future software update.  We do not currently have a timeline for the release."  }   Yet with the F8000 Samsung CS even claimed in the end that there must have been something wrong with the transmissions! and someone else has said something similar here before. To my knowledge the complaints of such customers, including ourselves with both QE65Q9FNATXXU and the previous UE55F8000ST, have been made for least 6 years.   Therefore, at this very late stage, the statement remains much too vague and appears simply to be further obfuscation. Clearly this a very longstanding issue and it is absurd for Samsung still to be 'investigating' and that Customer Services still claims not even to know that there is a problem - and what about the software updates for the historic models, F8000 etc?   The statement implies that there may be customers who are able to make scheduled recordings, but of course they would not complain so Samsung could not know if there were any. Therefore it might help for Samsung to discover whether forum members can make scheduled recordings...but maybe not...   It is quite possible that, just as our retailers and Samsung  CS have claimed by way of a sort of excuse, it may only be a (relatively) 'small number' of people who would want to do recordings at all. Yet those are the very customers who would have purchased their many and various Samsung TVs because they were claimed to possess comprehensive recording functions....Come on Samsung, why not give yourselves a deadline? ... View more

Re. the solution to scheduled programme recordings which was posted "...I re-tuned the TV manually – not automatically (under broadcasting , then expert settings). There are 7 or 8 blocks of channels and you “accept” each block that is shown in turn..."   Unfortunately this setting is greyed-out on our QE65Q9FN, but apparently Samsung has acknowledged the fault affecting 'some customers' and aims to do something about it ... View more

Very good - I looked in his posts and found this thread: https://eu.community.samsung.com/t5/TV-Audio-Video/TV-scheduled-viewing-and-recording-not-working/m-p/861932#M22070 ... View more

@paul1277that's very interesting to hear that Samsung has acknowledged a problem with recording.   I have looked for such a post but not found it yet - would you kindly provide a link? ... View more

Model QE65Q9FNATXXU - 6 months old in UK   As someone else also noted much earlier, it was only in the first two weeks that we had any success with recording programmes which had been scheduled  from the EPG.   Manual recording has always worked fine to two different hard drives with independent power supplies, and to a 32GB USB memory stick, and with both the Terrestrial and the Satellite tuners, but scheduled programmes using the EPG  have since always fail to record.   Before, for over 4 years, and in spite of much bother over it, we had the same trouble with the F8000 but Samsung was never able to fix the issue, or even to recognise that there was a problem. This time on a trial phone call to Samsung CS there was even some suggestion that it was the responsibility of the (non-'Freesat') EPG provider, but I think that is also associated with Samsung...   With the same Dish and Aerial our Sat and Terrestrial PVRs record flawlessly so clearly there is a fault with the QE9, but I really don't want to go through all that again and Samsung appears so far to have got away with it yet again. ... View more

PS Think I found it again...   To make the 'On Now' display show only what's on in the channels we usually watch, I think I did the following.   1. Set up Favourite Channels (which is not easy either), and on the guide page set 'filter'  to show them.   2. Go to the 'Smart Hub' and navigate to 'On Now' > 'Browse More' > click 'OK'   3. Navigate to the top of the page, so 'Settings' can be selected by going right and then clicking ok, (confusingly these are not the usual 'settings' but must instead be the obscure 'On Now' settings)   4. In each of the 'On Now settings' sections, go through all the 'Genres' etc. and de-select everything.   Then, in the bar of preview images at the bottom, the current shows on the favourite channels come first (clumsily and confusingly these are not 'favourite genres'!), but set up like this it now turns out to be very useful after all, instead of being just a nuisance! ... View more

Somewhere - Can't find it now but I was able to fix for us a few weeks ago - you can ACTUALLY SELECT what appears in the bar at the bottom, so that we now always only see what is current on our favourite TV channels.   It's one of the main problems with Samsung 'smart' tvs that there is no proper instruction manual. If you don't know the jargon which is used you cannot even search for what is required, absurd really!   If someone else can find this magic setting again please post it.   ... View more

My thoughts on 2018 QLED TV are much the same as they were for 5 long years about the Samsung F8000 it replaced in this household.   The picture, functions, and user interface were and are potentially exceptional. However Channel Tuning and Recording remain unreliable, just as they were with F8000, until that was replaced by the Q9FN!   e.g. Currently with Q9FN: We just went back to using the Freesat tuner after a spell on Terrestrial, and the TvPlus app is back in the Apps Row in an awkward place. Have again tried 'moving' or 'removing' it but doubt that will last. This happens when the Terrestrial  tuner is in use too.   On terrestrial TV the proprietaty TvPlus EPG/channel list has apparently forgotten our location, so BBC One South just disappeared and had to retune, losing all the carefully prepared favourites. Sorting by Re-ordering the Favourites does not work properly either.   With the Q9FN the TV seems upredictably to switch between the Tuners of its own volition, but at least it does not endlessly show the F8000 message "Do you want to stop recording BBC One HD and start recording BBC One HD?".   Recording, both with Timer and Instant Recording is unreliable, just as with F8000.   Our aerials and aerial/dish connections worked fine with other TVs and PVRs. They had been tested by an independent engineer and found to be working correctly, but over five years the problems with F8000 could not be fixed by many resets, two prolonged attempts at repair, or even by replacement of the TV and two motherboards.   This forum and threads about particular model ranges are all vey well but, from bitter experience and a.f.i.k, no software bugs or hardware weaknessses of the F8000 were ever acknowledged or addressed by CS or by any other agency of Samsung.    Again the QLED TVs are unsatisfactory but it seems unlikely that any snags will be collated, acknowledged, or corrected by Samsung. Users cannot know if any improvements might materialize...but they did not for F8000.     ... View more

That is disappointing. We did have a similar problem with F8000 shutting down if a certain device was connected directly to the TV by Hdmi. This happened whenever the device was first switched on. It went away if the device was connected instead through a receiver we had at the time, and seemed to be something to do with the settings or operation of CEC/Anynet.   So far have only noticed one regular peculiarity: We normally use Satellite channels, and rarely watch the Terrestrial ones. No Recordings are set for that tuner either, because Terrestrial reception is often flaky, but overnight it sometimes starts the next day tuned to a Terrestrial channel. Very odd!   Has anyone seen this, is it a known bug, or might there be a fix, please?   ... View more