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Original topic:

Thoughts on the new 2018 QLED TV?

(Topic created on: 25/04/19 11:21)
AntS
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I had the opportunity to learn more about and see the insides of one these: http://www.samsung.com/uk/tvs/qled-tv/highlights/ at one of the Samsung factories the other week. (The whole factory visit was genuinely a fascinating experience.) I spent much of the time feeling wowed – but then again I still vividly remember CRT tellies and that noise they made when they were turned on...

 

Anyone else seen one of the 2018 QLED’s in person? And any thoughts on features like Ambient Mode, the Near-Invisible cable, One Remote Control , SmartThings connectivity etc?


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tranx
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In that thread and '3 weeks ago' the mod @AntS said :-

{  Regarding the thread's main topic of having issues with scheduled recording, this is the statement I've been given:

“We are aware of a small number of customers facing difficulties when making scheduled recordings, especially when using “Series Link”.  We are investigating these complaints and will resolve them with a future software update.  We do not currently have a timeline for the release."  }

 

Yet with the F8000 Samsung CS even claimed in the end that there must have been something wrong with the transmissions! and someone else has said something similar here before. To my knowledge the complaints of such customers, including ourselves with both QE65Q9FNATXXU and the previous UE55F8000ST, have been made for least 6 years.

 

Therefore, at this very late stage, the statement remains much too vague and appears simply to be further obfuscation.

Clearly this a very longstanding issue and it is absurd for Samsung still to be 'investigating' and that Customer Services still claims not even to know that there is a problem - and what about the software updates for the historic models, F8000 etc?

 

The statement implies that there may be customers who are able to make scheduled recordings, but of course they would not complain so Samsung could not know if there were any. Therefore it might help for Samsung to discover whether forum members can make scheduled recordings...but maybe not...

 

It is quite possible that, just as our retailers and Samsung  CS have claimed by way of a sort of excuse, it may only be a (relatively) 'small number' of people who would want to do recordings at all. Yet those are the very customers who would have purchased their many and various Samsung TVs because they were claimed to possess comprehensive recording functions....Come on Samsung, why not give yourselves a deadline?

paul1277
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@tranx wrote:

In that thread and '3 weeks ago' the mod @AntS said :-

{  Regarding the thread's main topic of having issues with scheduled recording, this is the statement I've been given:

“We are aware of a small number of customers facing difficulties when making scheduled recordings, especially when using “Series Link”.  We are investigating these complaints and will resolve them with a future software update.  We do not currently have a timeline for the release."  }

 

Yet with the F8000 Samsung CS even claimed in the end that there must have been something wrong with the transmissions! and someone else has said something similar here before. To my knowledge the complaints of such customers, including ourselves with both QE65Q9FNATXXU and the previous UE55F8000ST, have been made for least 6 years.

 

Therefore, at this very late stage, the statement remains much too vague and appears simply to be further obfuscation.

Clearly this a very longstanding issue and it is absurd for Samsung still to be 'investigating' and that Customer Services still claims not even to know that there is a problem - and what about the software updates for the historic models, F8000 etc?

 

The statement implies that there may be customers who are able to make scheduled recordings, but of course they would not complain so Samsung could not know if there were any. Therefore it might help for Samsung to discover whether forum members can make scheduled recordings...but maybe not...

 

It is quite possible that, just as our retailers and Samsung  CS have claimed by way of a sort of excuse, it may only be a (relatively) 'small number' of people who would want to do recordings at all. Yet those are the very customers who would have purchased their many and various Samsung TVs because they were claimed to possess comprehensive recording functions....Come on Samsung, why not give yourselves a deadline?


I have had  a 65ks9500,  q9f,  and even 900r 8k tv and all would not do scheduled recording. Funny thing is I have am alder Samsung 32 single tuner smart tv and Samsung freesat  duel recorded which both work  fine. 

Samsung exchanged the ks due to this issue. 

tranx
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For us the failure of our new QE65Q9FN to record scheduled recordings is very disappointing

but for me, and especially for PS4 games, the display is excellent.

 

I guess this is partly due to the large size of the screen but that it also results from 'Game Mode'.

Not sure about the technicalities but sound is also very good and Game Mode sets itself automatically when the PS4 comes on.

 

Compared with e.g. our Sony KD-49X8309C (2015) it produces an outstandingly clear picture with beautifully smooth movement - and I would say it's about twice as good!

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Mirko_Brand
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Experience summed up in: LINK

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endpoint101
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@Mirko_Brand wrote:

Experience summed up in: LINK


Can't say that I've had much of an issue with the apps/menu system. The only problem was with the Channel 4 app, which was fixed by C4 themselves.

 

The main problem I have with the Q9FN is the light fluctuation in darker scenes with subtitles (described earlier in this thread).

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berney
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@endpoint101 wrote:

@Mirko_Brand wrote:

Experience summed up in: LINK


Can't say that I've had much of an issue with the apps/menu system. The only problem was with the Channel 4 app, which was fixed by C4 themselves.

 

The main problem I have with the Q9FN is the light fluctuation in darker scenes with subtitles (described earlier in this thread).


Same here

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Mirko_Brand
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Glad you were able to resolve your initial issue.

With regards to the subtitles issue on dark scenes, yes this issue is also commonly known, through the forum (affecting every QLED).

In one topic someone filed a support issue ticket that is currently "under investigation" or some other *in progress* status.

If that sort of issue does not get fixed, than there is officialy no hope for the QLED lineup.

:hand-with-index-and-middle-fingers-crossed: that it also gets fixed as its disturbing.

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SjorsK
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I'm thinking about purchasing a Q9F soonish :smiling-face: It would be my best TV.... Ever ^-^ *Can't wait*
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endpoint101
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@SjorsK wrote:
I'm thinking about purchasing a Q9F soonish :smiling-face: It would be my best TV.... Ever ^-^ *Can't wait*

It's a good TV, but has its problems. Make sure you're okay with;

 

Light Fluctuations

Especially apparent with subtitles;

https://www.youtube.com/watch?v=YizqGc8b0OY

 

Backlight Flicker and FALD confusion

https://www.youtube.com/watch?v=vJLu_o2NPok

https://www.youtube.com/watch?v=5wWZOsKjDyY

 

Built-In Adverts (this video shows how to remove them)

https://www.youtube.com/watch?v=YaWnm3Ji34Q

 

Good Stuff

You do get a Steam Link app for free, which is pretty decent!

https://www.youtube.com/watch?v=4NqJ4iWzvYM

 

If you do buy it, you'll find some neat hidden buttons on the frame of the TV

https://www.youtube.com/watch?v=RAVNeKFfY3M

Gfplux
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I bought a  QE55Q9FNALXXN in December 2018

 My wife and I like it a great deal. I would have no hesitation in recommending it. We do not game. We use it purely as a TV for Satelite programmes, Netflix and YouTube.

 

DefinitiveSound
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Well after 6 months of emails and calls and the most appalling customer service regarding my Q9FN and after they admit the TV recording fault has been known. (I asked for all my recorded calls to be given to me and have the agent on more than one occasion admitting the fault to help with my refund) I sent the tv back for a full refund and will never buy Samsung again. Some won't use it to record and will use a PVR but it has twin tuners and this is how I want to record TV, Sony and Panasonic seem to work OK I'll be looking at the new ones that are coming out now and over the next couple of months.

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SjorsK
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Thanks for the advice 😄👍

I think that most downsides are adjustable with settings if they become too disturbing so I'm not too worried about it 😉 And if something is really bad I would probably go poke a few people about it.

Samsung really appreciates that kind of feedback. 😁

#Cantwait
Bobby76
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@paul1277 wrote:

I have had  a 65ks9500,  q9f,  and even 900r 8k tv and all would not do scheduled recording. Funny thing is I have am alder Samsung 32 single tuner smart tv and Samsung freesat  duel recorded which both work  fine. 

Samsung exchanged the ks due to this issue. 


 

Agreed, I currently have 3 Samsung TV's in my home, all of which have hard drives plugged in, all of which have unreliable recording capabilities - including a QE55Q9F.  Before the Q9F I had a UE48JS9000 which also had the issue, I forget the previous model numbers I have owned, but they have never been reliable for this function for me over the last 6 years that I can remember.

 

For samsung to say a 'small number of users' it all seems a bit relative.  Here is some made up numbers to illustrate the point:

 

  • Lets say they have a sample pool of 100 customers
  • However, 30 use the recording feature (because most probably use satellite recorders, catch up services, PVR's etc)
  • Out of 30, maybe 24 have issues
  • Out of 24 maybe 6 can be bothered to contact Samsung to complain because they are trying to rely on the functions

So, out of 100 customers - 6 have complained = 6% - hence Samsung say a 'small number of customers'

 

However

Out of 30 customers who use the function - 24 have issues = 80%

Out of 30 customers who use the function - 6 have complained = 20%

 

So, what I am suggesting is, Samsung argue its a small amount and mathematically thats true, depending on how kindly you look at it!!

 

Gfplux
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There does seem to be an issue with unreliable recording.

This has happened with our four month old Q9 but only rarely.

so rare in fact that it can/could be put down to some extreme outside event. The TV is recording to a HUMAX Sat box. Could it be the sat box?

What other events could disrupt recording?

The last event was on Saturday when a “record whole series” had been set up at the beginning of the series was checked by my wife (yes showing red dot) before we left the house for the evening.

Yesterday settling in to watch the two episodes and they were not there!!!!!

 

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Bobby76
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Ah, I imagine the humax sat box has a aerial or satellite cable directly attached doesn't it?

 

Usually that kind of box records directly from the cable as opposed to the TV. The TV just shows what the sat box receives (if that makes sense) so you aren't actually using the Samsung recording capability, the sat box is like a TV with no screen (in that it receives broadcast/satellite signals and has it's own tuner/reciever/programme guide etc.) The TV is just acting as a display panel.

 

Most of my experience with series link breaking in the way you describe is that it's not your equipment at fault.  The broadcaster embeds a code (content reference ID) in the signal that your humax looks for and when it sees it, it records.

 

If they change the ID then the link breaks. So, sometimes when they change time slots they mess it up and get the code wrong, sometimes when they add the word "New:" to a title they mess it up etc.  This happens more on broadcast and free TV than anywhere else I think.

 

Note sure if you are old enough to remember back in the days of taping programmes on videos, but paper based TV guides used to have a 5, 6 or 7 digit number after the tv show name for a while. This was the content reference ID for when video recorders got advanced enough to do series link in the late 80's. You tell the video recorder the code and it watched for the show starting then recorded it. The basic technology hasnt changed that much since then really, more fancy and complex these days, but essentially the same.

 

Hope this helps!

Gfplux
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That sounds a plausible explanation except for one thing........

how can they be so incompetent? Messing up a code sounds more sabotage rather that just not doing the job properly.

It would let Samsung off the hook, so who do we blame?

Others have suggested that recording issues with Samsung has been around for a few years.

If the issue is either cause surely someone would sort it, or is it that neither party excepts it’s their fault.

Has anyone had this issue with other brands of TV’s?

I am certainly old enough to remember VHS (born 1944) Only an incompetent employee or a drunk consumer would get those numbers wrong :winking-face:

tranx
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Hi @Gfplux ,

 

I might have misunderstood, but you did say: "The TV is recording to a HUMAX Sat box". 

 

If that is the case, and as also mentioned above, any recording would really be made by the Humax itself

i.e. by using the Humax's own EPG and tuner/s, so that the Samsung TV would not be involved.

 

The problems described in this thread are mainly to do with Samsung TVs failing to record (to suitable hard drives or USB sticks) when programmes have been scheduled from the Samsung TVs' own EPGs.

 

 

Bobby76
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Hi,

Agreed, this is what I was trying to explain.

The Humax is doing the recording not the Samsung tv.

 

Gfplux - if you plug something less clever, like a memory stick, into the Samsung tv it can record straight to it. But...it does a bad job from a reliability stand point, that is what Samsung tv owners complain about. The failure rate is significantly higher than the occasional problem with your Humax box.

 

The problem you occasionally have is most likely either human failure at the broadcasters end with the codes, or, perhaps they sometimes HAVE to change the codes for some regulation or something like that which I'm not aware of. Either way, separate problem from the Samsung recording issue.

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Gfplux
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Just to repeat and clarify.

I have a Humax Satelite box with a hard drive for recording and a Satelite dish in the garden. (I live in Luxembourg)

The recording is made by using the screen of the Samsung Q9 TV to record individual programmes or series.

If as suggested “someone” is messing up the codes then it suggests it is not a hardware problem of the TV and the recorder.

However who is it that is messing up the codes. Are there multiple people and organisations involved in these codes or is it one central organisation. 

This thread is as you say about a (possible) fault with Samsung TV’s but could it be a TV programme code issue.

with two possible problems on the table it is easy for no one to take responsibility.

I am not a geek, just an old bloke with a wife who gets upset (very easily) when technology goes wrong and tends to blame me!

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paul1277
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@Gfplux wrote:

Just to repeat and clarify.

I have a Humax Satelite box with a hard drive for recording and a Satelite dish in the garden. (I live in Luxembourg)

The recording is made by using the screen of the Samsung Q9 TV to record individual programmes or series.

If as suggested “someone” is messing up the codes then it suggests it is not a hardware problem of the TV and the recorder.

However who is it that is messing up the codes. Are there multiple people and organisations involved in these codes or is it one central organisation. 

This thread is as you say about a (possible) fault with Samsung TV’s but could it be a TV programme code issue.

with two possible problems on the table it is easy for no one to take responsibility.

I am not a geek, just an old bloke with a wife who gets upset (very easily) when technology goes wrong and tends to blame me!

 

It's not you,  I have had a ks9500,  q9f,  and even the latest 8k q900r,  and all failed on the recording scheduled recording. 

Samsung know about the problems,  but will not admit at first to anyone.  I have had all the TV's replaced,  and then refunded all monies. 

Now a very happy LG C8 owner. 


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Bobby76
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Hi

As I said, the Samsung recording issue is a whole different problem, not just the codes.  There appears to be a EPG interaction issue, a problem with USB connected devices powering down after periods of time (possibly linked to ECO mode but it happens on mine even with eco mode off) and possibly a firmware issue, plus of course, other things I cant even imagine.  My IT fixing brain (its what I do for a living) is suggesting to me that the Samsung firmware might be dropping the USB ports into low/no power mode when the set is in standby for x amoutn of time and failing to bring them back on when its time to record which is why the failure to record is very frequent.  If anyone has the equipment to try this, its worth turning all eco mode settings off then putting an externally (i.e. wall) powered hard drive into the USB socket and see what happens with recordings - so the TV doesnt have to drive the disk drive power when in standby (disk drive plugged into the wall power and a TV usb port).  Of course, this is a guess and may not make any difference.

 

Regarding the Humax box, which is a completely different setup, - as I said, I believe it is NOT recording what is on the TV screen.  It is recording directly over the satellite cable which I imagine goes from the wall directly into the Humax box does it?  I guess the Humax then has a HDMI cable from it to the TV does it?  If it does, you could unplug the humax from the TV and it would still carry on recording because it does it directly from the satellite dish.  Any recording failure involving the humax is not anything to do with the Samsung TV IF this is how you have it set up.  This is why you have, as you said, (paraphrasing) "rare occurences of failure, so rare that it could be external factors".  I would suggest this is more related to the recording codes that I mentioned.  Even Sky TV has this issue occasionally with series link breaking and thats a dedicated closed system of satallite channels and hardware all sold by the same company