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The Frame TV + Music Frame (HW-LS60D/XL) Q-Symphony is not working

(Topic created on: 03-10-2024 10:24 AM)
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AmitAB2024
First Poster

‎03-10-2024 10:24 AM - last edited ‎03-10-2024 10:31 AM

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I am using a Samsung Frame TV (QA55LS03BA) and a Samsung Frame Speaker (HW-LS60D/XL). Despite trying multiple methods, I have been unable to get the Q-Symphony feature to work with these devices. I also own the Samsung HW-Q800D/XL soundbar connected to the TV, and Q-Symphony works perfectly fine with it.

However, the issue arises when trying to connect the Frame Speaker. I have followed the instructions on Samsung’s website, which indicates that Q-Symphony is supported for the TV + Music bar + Frame Speaker combination. Still, I have been unsuccessful in getting it to work.

I have also contacted Samsung technical support, but they were unable to resolve the issue. Could you please provide further guidance or assistance to fix this problem?

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3 REPLIES 3
Obsydian
Samsung Members Star ★

‎04-10-2024 10:37 AM

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Hi welcome to the community.

What is the music bar  or do you mean the soundbar?

Are you connecting via HDMI ARC or eARC ?

Obsydian_0-1728034539861.png

 

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mlsmith67
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‎15-12-2024 03:49 PM

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Same issue. Has anyone been able to correct this? 

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wolfeslater
First Poster

‎02-01-2025 05:51 PM

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In response to mlsmith67
I also have this issue. I have an outstanding query with Samsung technical support, but that has been open for weeks and they haven't come back with a solution yet. I've just spoken to the retailer I got them from and they told me it is a software issue and samsung are rolling out a fix. Seems strange I got that info from them but not from samsung themselves. If anyone fixes this please post the solution
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