The Frame 2020 'Insufficient storage space' (04211)

[AnthonyOm]

I just purchased a 2020 Samsung Frame.

I am attempting to add artwork to 'My collection' via the SmartThings app on my phone. However, I am unable to add anything - I see 'Insufficient Storage Space' 'There is not enough storage space on The Frame. Delete some images and try again (04211)'.

I have deleted pictures (there were only 3). However, I still see the same error message.

I have also unplugged the TV and attempted to update the firmware (it is the latest software already). Neither helped.

Help.

[KCash]

Hi, have you been able to resolve this issue? It seems to be a big problem for a lot of people but I dont see any official statement from Samsung on it.

Also, how do you see what storage is left on your Frame TV?

[AnthonyOm]

No I have not solved it.