10-12-2019 07:12 PM
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I own a brand new RU8009 and notice something weird, when I switch between sources, I have a soundbar, blu-ray player, and a chromecast connected to my TV. When I watch a bluray and want to switch back to the TV I only see the splash screen announcing the switch. But the not the TV signal. I can hear it though, I also can access the HbbTV, the Settings and applications from my TV. When I want to switch to my Chromecast I only see the little Chromecast icon.
It also happened when I watched something on my Chromecast and want to switch to the TV or blu-ray player. It is not easy to reproduce.
I can get to work by restarting the TV so that I can see the "Samsung Smart TV" logo.
The TV is updated to the firmware 1335, and I think it is a bug in the firmware, because a full reset did not fix it.
Solved! Go to Solution.
11-12-2019 02:17 PM
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Hi @tehabe
That all seems very strange! It might be an idea to 'start from scratch' again and disconnect everything from the TV, then try a reset of the TV, (Home > Settings > Support > Self Diagnosis > Reset), and once reset, connect everything back up again to see if this makes any difference.
Your TV is on the latest software available.
11-12-2019 02:28 PM
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I did reset the TV, but I didn't disconnect all devices before doing so. Will try it though.
11-12-2019 02:31 PM
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No problem. Let us know how you get on, @tehabe.
11-12-2019 03:29 PM
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13-12-2019 09:37 AM
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The Samsung support did a full reset of my TV yesterday. But it didn't fix the issue, they will call me on Monday again. I hope for the next firmware update for my TV to fix this. It could also be a hardware issue though. Who knows?
14-12-2019 12:46 AM
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- Reconnecting the HDMI devices didn't solve the problem
- AirPlay 2 from MacBook Air isn't affected and works fine
- Also I can see the TV picture in the EPG of the TV
- I can see the other sources in the connection guide
- I did a virus scan and after that, the TV source was restored but it was gone when I switched to my Chromecast
15-12-2019 03:26 PM
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25-10-2020 09:56 AM
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we’ve just bought a QLED650 and Q800T sound bar. Do we need to switch to optical from hdmi/arc? Will the tv universal remote still control sound? Are there plans to correct this bug?
25-10-2020 10:00 AM
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Really annoyed this still isn’t resolved a year on, we’ve just spent a fair bit on brand new 65, 55 and 50cm Samsung TVs and sound bar for the house and not impressed a year on this is still an issue
